Account Manager

Description

Job Summary

The Account Manager loves to drive results and promote the highest level of client satisfaction by turning a client into a true partner and developing real, authentic relationships. Client success is a top priority at ProSites, Inc. and as such, we empower our employees to drive that message home with our clients. You constantly are looking to identify & cultivate business growth opportunities while ensuring a high level of continuous client satisfaction. Our clients must be real relationships you value, and you would do anything to maintain a high level of trust with them.

Responsibilities

• Define client success benchmarks and ensure a collaborative relationship with the client to ensure those benchmarks are achieved.
• Position the agency as a partner who provides leadership, insights, and guidance.
• Anticipate client risks/issues both inside the agency & within the client’s ecosystem - proactively addresses them.
• Review client strategy, contracts, and agreements to make sure that they are accurate and address agency promises made.
• Continuously monitor client feedback to guarantee a continuously high client satisfaction level.
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency.
• Have an extremely high level of ownership and responsibility; represent the client internally.
• Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior.
• Other duties as assigned by management.
  
  

Requirements

• 3+ years of proven experience of successful client growth and retention
• Highly organized and maintains documentation on every aspect of work
• Detail oriented with strong communication skills, written and verbal
• Entrepreneurial mentality and client-centric
• Motivated, team player, and quickly adapts to change
• Work well under pressure in a high volume, fast paced environment
• Salesforce knowledge working out of accounts, projects, tasks, and reports
  
  

Physical/Mental Requirements For The Job

• Prolonged periods of sedentary movement.
• May be requested to work overtime and weekends if deemed necessary.
• Must be able to lift at least 20 pounds.
• Certain management positions might be required to occasional travel.
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.