Sales Consultant

Job Title: Sales Consultant

Location: Montebello, California

Company: Ford of Montebello

Employment Type: Full Time

Job Overview

As a Sales Consultant at Ford of Montebello, you will play a pivotal role in driving our sales growth and providing outstanding customer experiences. You will be responsible for identifying and pursuing new business opportunities, maintaining relationships with existing clients, and achieving sales targets. The ideal candidate will have strong interpersonal skills, a results-driven mindset, and a passion for delivering tailored solutions to meet customer needs.

Essential Duties

• Sells and delivers a minimum 8 of vehicles per month.
• Makes 50 outbound phone calls per day
• Maintains a 85.0% Net Promoter Score (NPS) on survey results
• Writes complete sales orders and processes paperwork in accordance with dealership policies
• Utilizes dealership sales control and follow-up systems.
• Attends product and sales training courses as requested by sales manager.
• Keeps up-to-date on new products and services within the industry.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits high level of commitment to customer satisfaction. Strives to exceed the group Customer Viewpoint score.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, “we-owes”, and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  
  

MARGINAL DUTIES 

Marginal Duties include the following. Other duties may be assigned.

Qualifications 

SUPERVISORY RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE 

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
  
  

Language Skills 

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  
  

Mathematical Skills 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  
  

REASONING ABILITY 

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  
  

CERTIFICATES, LICENSES, REGISTRATIONS 

State Sales License

Valid Driver's License

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The salesperson works both indoors and out. Moving about the dealership facility and lot to communicate with salespeople, managers, and customers. S/he works closely with F&I department to transport paperwork and to discuss sales. Weekend, evening, and holiday hours will be required. Will go on test drives.