DIRECTOR OF OPERATIONS

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Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We Are Looking For Our Next Great Team Member To Join Us On Our Operations Team As Director Of Operations. We Are Committed To Providing You With:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• RSP/401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members
• Marriott Hotel Discount
• Tuition Assistance Benefit
• Discount at Spa and Red Horse Restaurant
  
  

Position Overview

We are seeking a seasoned Director of Operations to lead and oversee the day-to-day operations of our luxury hotel in Westchester County, NY — with expertise in Housekeeping and Front Office Management. This dynamic leader will be accountable for delivering exceptional guest experiences, ensuring operational excellence, and fostering a culture of service, quality, and accountability. Only highly experienced candidates with demonstrated success in managing luxury hotel operations need apply.

Does this sound like you?

Join the leadership team at Westchester County’s premier luxury hotel. Work alongside an experienced General Manager and a strong Executive Team in a positive, supportive, and results-driven environment. We offer competitive compensation, a performance-based bonus, and a full benefits package. This is a unique opportunity to make a meaningful impact on both the guest experience and the ongoing success of the hotel. We’re seeking an accomplished hotel operations leader with a passion for excellence and deep experience in luxury hospitality. Only highly qualified candidates will be considered.

Key Responsibilities:

• Lead all aspects of daily hotel operations with a strong focus on Housekeeping, Front Office, Engineering, Bell/Door, and Valet services.
• Ensure the highest levels of guest satisfaction through exceptional service delivery, consistency, and attention to detail.
• Develop and implement service standards, operational procedures, and quality control initiatives.
• Monitor and manage departmental performance, labor costs, and operating expenses to achieve financial goals.
• Mentor and develop department heads and line-level leaders to build a high-performance team.
• Conduct regular property inspections to maintain impeccable standards in cleanliness, presentation, and maintenance.
• Drive a proactive approach to guest feedback, responding to service opportunities and ensuring continuous improvement.
• Partner with other members of the Executive Leadership Team on strategic planning, capital projects, and guest experience initiatives.
• Ensure compliance with brand standards, health and safety regulations, and local laws.
  
  

Qualifications:

• Minimum 7-10 years of leadership experience in hotel operations, with significant expertise in luxury Housekeeping and Front Office management.
• Proven track record of operational excellence in luxury hotel environments.
• Marriott brand experience strongly preferred.
• Strong financial acumen with experience managing departmental budgets and driving profitability.
• Inspirational leadership style with the ability to build and mentor strong teams.
• Exceptional attention to detail and an uncompromising commitment to quality and service.
• Outstanding communication, organizational, and problem-solving skills.
• Ability to lead by example with professionalism, integrity, and a guest-first mindset.
• Experience working in a unionized environment is required.
  
  

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

For applicants who will be working in NYC, the anticipated compensation range for the position is $0- $0 annually; for applicants who will be working in New York, the anticipated compensation range for the position is $0 - $0 annually. The salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc. Crescent Hotels is a multi-state employer, and the salary ranges indicated herein may not reflect positions that work only in other states.

Qualifications

Behaviors

• Thought Provoking: Capable of making others think deeply on a subject (Required)
• Team Player: Works well as a member of a group (Required)
• Leader: Inspires teammates to follow them (Required)
• Innovative: Consistently introduces new ideas and demonstrates original thinking (Required)
• Functional Expert: Considered a thought leader on a subject (Required)
• Enthusiastic: Shows intense and eager enjoyment and interest (Required)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
  
  

Motivations

• Required Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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