DIRECTOR OF FACILITY OPERATIONS

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The department of Homeless Services is recruiting for one (1) Administrative Director of Social Services who will;

• Supervise daily operations of Access Control, SEO, and Recreation to maintain efficiency, safety, and service quality.
• Manage budget oversight, including reviewing monthly financial reports, tracking expenses, and coordinating with the Sub-Impress department to ensure timely fund replenishment for SEO and Recreation.
• Ensure compliance with SEO program guidelines, monitor employee time and leave records, and evaluate staff performance.
• Oversee access control operations, ensuring proper client entry and exit procedures, monitoring Q-Flow data, and coordinating shelter placements.
• Lead and support staff training initiatives by identifying training needs and providing development opportunities.
• Monitor and ensure completion of essential logs, including Pre-Curfew, Curfew Violators, Code Blue/Red/Gray, and Return to Shelter logs.
• Supervise the Recreation Director to ensure high-quality and engaging recreation activities for clients.
• Serve as a liaison between facility departments, other shelters, city agencies, and community stakeholders, maintaining effective collaboration with DHS Administration, DHSPD, Site Managers, Contractors, and other relevant program areas.
  
  

Work Location: 400-430 E. 30TH Street, New York, NY

Hours/Schedule: Mon – Tues, 1am – 9pm

ADMINISTRATIVE DIRECTOR OF SOC - 10056

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
• Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
• A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
• Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
• A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.
  
  

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• Able to work in a fast-paced social services environment. - Good communication skills. - Ability to build relationships with and engage brokers and landlords. - Proficiency in CARES, a plus
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $78,797.00 – $119,696.00