Director, IT

Description

PRIMARY PURPOSE: The Director of IT supports the Food Bank’s mission and vision through leadership and management of information technology resources in alignment with organizational priorities. This position provides strategic and tactical oversight of IT infrastructure and applications, and contributes to strategic planning, budgeting and business continuity efforts.

Education/Certifications

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in computer science or related field, or an equivalent combination of education and experience
  
  

Special Knowledge/Skills/Abilities

• Advanced understanding of IT architecture, systems integration, networking, security, compliance, and design principles
• Ability to develop and translate IT strategic vision into executable roadmap; design and implement change management strategies
• Advanced proficiency with Microsoft 365, CRM, ERP and SIEM/EDR systems
• Strong decision-making and problem-solving skills
• Demonstrated ability to build and foster business relationships, both internal and external
• Ability to design and implement disaster recovery and business continuity plans and other risk mitigation strategies
• Self-directed with strong organizational skills and ability to manage multiple priorities
• Service-oriented mindset with exceptional collaboration skills able to effectively work across all organizational levels
• Current knowledge of emerging technologies and IT best practices
• Excellent interpersonal, verbal, and written communication skills
  
  

Technology Platform Expertise

• Microsoft 365 / Azure / Entra / Intune / Defender / Teams / AD (hybrid)
• Hosted VMWare, Hyper-V, Windows, MacOS, iOS, Android
• Cisco Meraki firewalls, switching, and wireless
• VLANS, IPSEC/L2TP, Mesh WAN technologies
• eSentire SOC Management, Crowdstrike, Sumologic
• Backup and recovery solutions, SAN technologies
  
  

Experience

• Five years in senior IT management with ten years of progressive IT experience
• Five years managing IT teams
• Three years managing outsourced providers for Tier-1 to Tier-3 IT support, cloud infrastructure and cybersecurity services
• Experience with Salesforce Service Cloud, Ceres ERP, Raiser’s Edge CRM preferred
• Non-profit, logistics, warehousing, and/or distribution experience a plus
  
  

Principle Duties And Responsibilities

• Manage day-to-day IT operations and lead project implementations and upgrades
• Monitor and assess IT service levels provided by outsourced Help Desk and SOC.
• Safeguard organizational data by ensuring security protocols are established, maintained and enforced
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, and workstations
• Lead vendor assessments, proof-of-concept initiatives, and integration strategies for new tools and systems
• Drive continuous improvement in IT service provision, including but not limited to, application consolidation and cost-efficiency measures
• Evaluate emerging trends in technologies and services as they emerge, recommending changes to NTFB’s processes, systems and practices
• Build and maintain vendor relationships; manage procurement of hardware, software and IT services
• Collaborate with Feeding America and agency partners on integration projects
• Serve as strategic partner to departmental leaders and staff; ensure users receive professional, courteous, and timely support
• Develop, facilitate and deliver user training as needed
• Prepare and execute an annual IT business plan and associated budget
• Lead NTFB’s digital transformation in collaboration with internal teams to drive efficiencies and support internal initiatives
• Ensure IT policies, procedures and training are documented, reviewed regularly, and followed for effective and secure operations
• Partner with other food banks, hunger, and disaster relief organizations to share and leverage best practices
• Foster a culture of high performance, customer service, accountability, action-orientation, quality, and excellence in support of internal teams, agency partners and clients
• Perform other tasks and duties as assigned
  
  

Supervisory Responsibilities

• Lead a team of three direct reports or more and manage outsourced service providers
• Hiring, training, coaching and development of technical team members
  
  

Mental Demands

• The person in this position needs to adapt well in the face of workplace stressors, such as customer service complaints, compliance offenses, and competing priorities of reasonable or high significance to the successful function of the unit.
• Must be able to effectively interpret data and make critical decisions that will have a significant impact on the team and organization.
  
  

Physical Demands

• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.
  
  

Environmental Factors

• Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic).
  
  

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.