IT Support Specialist

Job Description

The IT Support Specialist provides tier-1 technical support for all end users, resolving a wide variety of technical problems on a timely basis, using their solid understanding of core IT concepts to build upon.

**Essential Responsibilities**

• Responds to Help Desk requests by providing timely and effective technical support to end users.
• Troubleshoots, identifies and resolves technical issues related to local area networks (LAN) and PC workstations.
• Sets up, configures, and maintains computer hardware, including desktops, laptops, docking stations, monitors, printers, and scanners.
• Applies sound judgment to resolve issues efficiently, ensuring high customer satisfaction, minimal downtime, and cost-effective solutions.
• Follows established procedures and guidelines, while drawing on experience to perform job responsibilities effectively.
• Contributes to the IT knowledge base by creating and maintaining clear, accurate documentation of technical procedures and resolutions.
• Other miscellaneous duties, as required.
• Some travel may be required.
  
  

Qualifications

• B.S. Computer Science or related field
• Three or more years of experience in a related position
• Technical proficiency with Microsoft, Apple and Android operating systems, tablets, monitors, printers, laptops, modems, routers, VPNs., LANs
• Must be authorized to work in the United States
  
  

Additional Information

_This is a full-time, non-exempt position reporting to the Director of IT._

Benefits

Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:

• Paid holidays
• Paid time off (PTO)
• Employer cost-shared medical and dental insurance
• Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
• 401k Match – 50% of employee contributions up to 6% of compensation
• Discretionary annual profit-sharing bonus
• Paid parental leave
• Professional development reimbursement
• Paid volunteer time off (VTO)
• Employee referral incentive bonus program
• Onsite wellness programs & rewards
• Employee engagement activities
  
  

**Moneta is a fiduciary fee-only Registered Investment Advisory firm and unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions, and/or trails.**