Marketing and Customer Service Coordinator

About The Outlets At San Clemente

Shop 60+ big brands at The Outlets at San Clemente in a stunning, Spanish-style village overlooking the Pacific Ocean in Southern California. Orange County's first and only coastal outlet shopping experience, conveniently situated between Los Angeles and San Diego.

The Outlets at San Clemente is currently seeking a Marketing and Customer Service Coordinator to serve as an integral part of the marketing team by supporting department initiatives that engage and inform customers and encourage shopping at the Center.

Full-time benefits include paid time off, medical/dental/vision coverage, short-term and long-term disability insurance, life insurance, and 401k.

Essential Duties And Responsibilities

• Assist in the coordination and execution of Center events and promotions (e.g., Shopping Extravaganza, Tree Lighting, Holiday activations) and collaborate with outside agencies hosting events at the Center.
• Work with internal teams to ensure seamless event coordination, engaging closely with operations, security and maintenance departments.
• Serve as the designated lead for select events, collaborating with management to maintain tenant relations and communication.
• Manage vendor relationships, contracts, and payments related to events and Center operations, coordinating logistics, staffing, and securing permits for a variety of events.
• Update directory kiosks and on-property signage, including ordering advertising signs and coordinating their placement with the operations team.
• Assist with decorating on-site as needed, including for center events and promotions, holiday dÃcor, and seasonal displays.
• Contribute to group sales and sponsorship initiatives to drive increased marketing revenue.
• Act as a customer service representative a minimum of two days per week and as needed, responding to inquiries and providing assistance to enhance the customer experience and support the loyalty program.
• Complete general administrative tasks including filing and organizing documents, data entry, answering phones, conference room scheduling, invoice processing, and financial record keeping.
• Handle daily operations related to gift card processing, miscellaneous sales, and operating a Point of Sales system.
• Support management with administrative tasks such as preparing reports, coordinating special projects, and ensuring smooth day-to-day operations. *
  
  

EDUCATION And EXPERIENCE

• Bachelor's Degree (BA/BS) from a four-year college or university in Marketing, Digital Marketing, Business Administration or Communications preferred; High School Diploma required.
• 1 year of experience in marketing or event planning preferred.
  
  

Outlets at San Clemente is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.