Customer Solutions Advisor, Amazon Key for Business

Description

Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day.

Key job responsibilities

We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Key for Business Customer Solutions Advisor (CSA) team coordinates with different support channels to provide superior experience to both internal and external customers. As a CSA, you are not a traditional ‘advisor.’ Instead, you are a brand ambassador conducting impartial assessments to verify information provided through customer’s calls and emails. You are responsible for coordinating and managing schedules to ensure efficient and timely operations. To be considered, you must be highly organized, with a strong attention to detail & ability to work cross functionally. You must have the ability to make every customer feel like a welcomed part of Key for Business.

A day in the life

• Conduct Third Party verification via incoming calls and email communication
• Understand and implement new information and procedures efficiently and professionally
• Deliver a consistent level of quality on all calls, encompassing the “white glove experience”
• Basic understanding of all Ring products
• Utilize multiple systems to access customer information, research issues, and educate customers
• Collaborate with the trending teams to drive continuous process improvement
• Utilize all available resources to solve internal challenges while ensuring first call resolution
• Develop and implement scalable solutions to support Key for Business’ mission
• Assist with other pods when needed
• Other duties and responsibilities as assigned
  
  

About The Team

Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with cutting edge technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale.

Basic Qualifications

• 1+ years prior Customer Service Experience
• Prior exposure and confidence in working with upper level management on a regular basis
• Must demonstrate excellent voice quality and inflection as well as present a professional, courteous, and patient demeanor
• Ability to foster positive relationships with team members, managers, and internal departments
• Unconventional problem-solving skills, “thinking outside of the box”
• Proficiency with learning new technology and system applications
• Able to have open availability to work any day or time
• Must be organized, a self-starter, and able to begin and follow through with tasks with minimal supervision
  
  

Preferred Qualifications

• Bachelor’s degree or equivalent professional experience
• 1-2 years of customer support, data analytics or similar experience
• Basic knowledge of Microsoft Excel, Sales Force & Smart Sheets
• Able to identify scope and priority of issues and tasks
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon.com Services LLC

Job ID: A3019612