Customer Success Specialist

The Customer Success Specialist is the primary liaison between operations, sales and the client with administrative and operational duties required for successful class completion.

• Acquires and manages all needed logistics and operational information from the client and coordinates this with NTT Operations and Logistics
• Primary post sale liaison between the client and NTT operations
• CEU administration and support
• Class Completion Certificate Management
• Post class documentation management
• Post class close out
• Sales team support
• Producer duties (class introduction and start up, monitoring student activities) for Live Online Training classes
• Other duties as assigned
  
  

Education/Experience

• H.S. diploma or equivalent.
• Previous administrative experience preferred
  
  

Skills/Abilities

• Able to work effectively and efficiently with minimal supervision
• Excellent oral and written communication skills
• Proficiency with MS Office application
• Detail oriented
• Ability to be a team player
• Excellent work ethic; must be dependable, flexible and self-starter
  
  

Classification, Pay, And Benefits

This position is classified as a W‑2 hourly position. Pay scale is $20-24/hour commensurate of work experience. Eligible instructors may participate in the NTT 401(k) retirement plan and the employee‑discount program.

About NTT Training

For more than thirty years, NTT has trained over one‑half million skilled‑trades professionals and now delivers more than fifteen‑hundred instructor‑led courses each year, establishing itself as the premier provider of hands‑on industrial training in the nation.

Equal Opportunity Statement

NTT Training, Inc. is an Equal Opportunity Employer. Applicants are encouraged to review the “Know Your Rights: Workplace Discrimination is Illegal” notice issued by the United States Equal Employment Opportunity Commission.