Director of Rooms
Dreamscape Hospitality
Date: 11 hours ago
City: Houston, TX
Contract type: Full time
Description
Job Title: Director of Rooms
Department: Rooms Division
Reports to: General Manager / Hotel Manager
FLSA Status: Exempt
Position Summary
The Director of Rooms oversees all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Laundry and operations. This leadership role ensures seamless guest experiences, operational excellence, and maximum profitability by managing budgets, leading teams, and maintaining high standards of service and cleanliness.
Key Responsibilities
Provide strategic leadership and direction for the Rooms Division departments.
Oversee daily operations in Front Office, Housekeeping, Guest Services, Concierge, and related areas.
Ensure superior guest satisfaction through consistent quality service and problem resolution.
Monitor and manage departmental performance metrics, budgets, and labor costs.
Collaborate with Revenue Management and Sales teams to optimize room occupancy and yield.
Hire, train, mentor, and develop departmental managers and line staff.
Implement and maintain brand standards, health and safety protocols, and regulatory compliance.
Drive initiatives to improve efficiency, reduce costs, and elevate the guest experience.
Handle VIP guest interactions and resolve high-level service issues or complaints.
Conduct regular audits, inspections, and performance evaluations.
Qualifications
Bachelor’s degree in hospitality management, Business, or related field (preferred).
Minimum of 5–7 years of progressive hotel management experience, including 2+ years in a senior Rooms Division leadership role.
Strong knowledge of property management systems (PMS), budgeting, and scheduling.
Excellent communication, leadership, and problem-solving skills.
Proven track record in service excellence and staff development.
Ability to work flexible hours, including weekends and holidays.
Key Competencies
Guest-centric approach
Operational oversight
Team leadership and development
Financial acumen
Conflict resolution
Strategic planning
Job Title: Director of Rooms
Department: Rooms Division
Reports to: General Manager / Hotel Manager
FLSA Status: Exempt
Position Summary
The Director of Rooms oversees all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Laundry and operations. This leadership role ensures seamless guest experiences, operational excellence, and maximum profitability by managing budgets, leading teams, and maintaining high standards of service and cleanliness.
Key Responsibilities
Provide strategic leadership and direction for the Rooms Division departments.
Oversee daily operations in Front Office, Housekeeping, Guest Services, Concierge, and related areas.
Ensure superior guest satisfaction through consistent quality service and problem resolution.
Monitor and manage departmental performance metrics, budgets, and labor costs.
Collaborate with Revenue Management and Sales teams to optimize room occupancy and yield.
Hire, train, mentor, and develop departmental managers and line staff.
Implement and maintain brand standards, health and safety protocols, and regulatory compliance.
Drive initiatives to improve efficiency, reduce costs, and elevate the guest experience.
Handle VIP guest interactions and resolve high-level service issues or complaints.
Conduct regular audits, inspections, and performance evaluations.
Qualifications
Bachelor’s degree in hospitality management, Business, or related field (preferred).
Minimum of 5–7 years of progressive hotel management experience, including 2+ years in a senior Rooms Division leadership role.
Strong knowledge of property management systems (PMS), budgeting, and scheduling.
Excellent communication, leadership, and problem-solving skills.
Proven track record in service excellence and staff development.
Ability to work flexible hours, including weekends and holidays.
Key Competencies
Guest-centric approach
Operational oversight
Team leadership and development
Financial acumen
Conflict resolution
Strategic planning
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