IT Support Specialist I

Precision Castparts


Date: 9 hours ago
City: South Gate, CA
Contract type: Full time
Summary

The Client Technology Analyst I provide first level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department.

Essential Responsibilities

  • Provide help desk support via telephone, in person and remote assistance to employees.
  • Install, modify, and repair computer hardware and software.
  • Provide services related to and troubleshoot hardware, software and phone problems.
  • Document all support interactions in the service desk application.
  • Monitor open Help Desk ticket requests, dispatches, and follows up with escalated IT personnel to ensure they are addressed in a timely manner.
  • Assist in end user training as needed.
  • Assist other IT employees in support of problem resolution or product implementation.
  • Diagnose and resolve technical hardware and software issues.
  • Pick-up, deploying and maintenance of hardware sometimes up to 35lbs
  • Active Directory management
  • Mobile Device Management
  • Must be able to maintain a clean and organized workspace
  • Must be able to travel between offices in the southern California area

Knowledge and Training

  • Experience with PCs, printers, networking and Microsoft operating systems including, knowledge of Active Directory administration functions, Windows 7/10 operating system and basic networking fundamentals.
  • Demonstrated in-depth knowledge and technical skills to install, troubleshoot, and repair computer hardware, software, and guide end users in the use of software programs.
  • Ability to troubleshoot software and hardware problems.
  • Ability to communicate effectively both verbally and written.
  • Develop and maintain effective relationships and provide outstanding customer service internally and externally.
  • Ability to work effectively in a team environment.
  • Ability to evaluate processes and procedures for continuous process improvement.
  • Ability to adapt to and work effectively in a fast paced and changing environment with multiple priorities.
  • Basic word processing, spreadsheets and computer software skills.
  • Experience applying patches.
  • Will be required for afterhours support

Education And Experience

Degree in Information Technology, Computer Science, or similar discipline. At least ONE year of direct experience troubleshooting hardware/software issues and installing software, patches, updates on desktops, and laptops desirable but not required.

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