Room Service Server

FAENA


Date: 14 hours ago
City: Bronx, NY
Contract type: Full time
Job Description

The Room Service Server is responsible for delivering an exceptional in-room dining experience by providing polished, discreet, and personalized service. This role requires attention to detail, elegance in presentation, and a genuine passion for creating memorable moments for our guests, in alignment with Faena’s high standards of hospitality.

This full-time position has an hourly rate of $28.00 per hour.

Duties And Responsibilities

  • Deliver orders of food, beverage, and amenity orders to guest rooms promptly and courteously.
  • Present trays, trolleys, and tables in accordance with Faena’s in-room dining presentation standards.
  • Anticipate guest needs, personalize interactions, and offer suggestions where appropriate to enhance the guest experience.
  • Accurately handle guest transactions, including room charges and other forms of payment, following proper cash handling procedures.
  • Retrieve trays, carts, and tables from guest rooms and hallways in a timely manner to maintain hotel appearance and guest privacy.
  • Communicate special guest requests, dietary requirements, and service concerns to the Room Service Manager promptly.
  • Ensure the cleanliness, organization, and restocking of the Room Service pantry and staging areas.
  • Collaborate closely with culinary, stewarding, and mini- bar, butler service teams to ensure seamless service delivery.
  • Maintain an impeccable appearance and uphold Faena grooming and uniform standards at all times.
  • Adhere to all hotel policies, safety, sanitation, and security procedures.

Qualifications

  • Previous experience in luxury hospitality, fine dining, or in-room dining service preferred.
  • Strong interpersonal and communication skills, with a polished, professional demeanor.
  • Excellent organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Ability to lift and carry trays or carts and stand or walk for extended periods.
  • Flexibility to work varied shifts, including early mornings, late evenings, weekends, and holidays.
  • Passion for providing outstanding guest service with authenticity and elegance..

Skills

  • Exceptional customer service and guest engagement skills.
  • Knowledge of food and beverage service techniques and etiquette.
  • Ability to handle sensitive guest interactions with discretion and grace.
  • Team-oriented approach with a positive attitude.
  • Familiarity with point-of-sale (POS) systems and basic cash handling procedures.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Endure various physical movements throughout the work areas
  • Ability to move safely in uneven terrain or in confined spaces
  • Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
  • Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

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