Customer Service Representative

Job Ad:Customer Service Representative- Pattern Promotions (Toledo, OH )

Job Title: Customer Service Representative

Company:Pattern Promotions

Location: Toledo, OH

Salary: $36,000 - $45,000

Job Type: Full-Time

Work Type: In-person (strictly on-site)

About Us

Seronda Network is seeking an organized and detail-oriented Office Clerk to support the daily administrative operations of our office. The ideal candidate will handle clerical tasks, maintain records, and ensure that the office runs smoothly and efficiently. This is an excellent entry-level opportunity for individuals looking to develop their administrative skills in a dynamic environment.

Job Description

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the frontline support for our customers, responsible for providing exceptional service and ensuring a positive experience with our company. You will engage with customers via phone, email, and chat, addressing their inquiries, resolving issues, and supporting them with product knowledge and guidance.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently while ensuring customer satisfaction.
• Maintain accurate records of customer interactions, follow-up actions, and issue resolutions in our CRM system.
• Provide detailed information about products and services to assist customers in their purchasing decisions.
• Collaborate with internal teams to understand product features and updates, ensuring accurate information is communicated.
• Monitor customer feedback and share insights with management to help improve service delivery and customer experience..
  
  

Skills Required

• High school diploma or equivalent; a degree is a plus.
• Proven experience in customer service or a related field, preferably in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a strong commitment to customer service.
• Ability to handle difficult customers and remain calm under pressure.
• Strong problem-solving skills and willingness to take initiative to resolve issues.
• Familiarity with CRM software and Microsoft Office Suite.
  
  

Benefits

• High school diploma or equivalent; additional education is a plus.
• Previous experience in an administrative or front office role preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and other office management tools.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Excellent organizational skills and attention to detail.
  
  

If you enjoy working in a fast-paced office and are dedicated to delivering exceptional customer service, apply to join Pattern Promotions as our Customer Service Representative!

Note On-campus work in Toledo, OH