Visitor Experience & Volunteer Manager

The Visitor Experience & Volunteer Manager plays a vital role in shaping and delivering an outstanding, visitor-centered experience at the Boca Raton Museum of Art. This position oversees all front-of-house operations, including ticketing, membership fulfillment, and guest services, and supervises a dynamic team of five part- and full-time Visitor Experience Associates. The Manager ensures that every visitor encounter reflects the Museum’s commitment to hospitality, access, and engagement.

As the point person for daily operations, this individual schedules staff, monitors ticketing systems (Ticketure), ensures the accuracy of sales and deposits, and collaborates across departments to support programs, events, and membership initiatives. The Manager also leads recruitment, training, and retention of Museum volunteers, cultivating a corps of ambassadors who enrich the Museum’s educational and community-driven mission.

This highly visible position demands exemplary leadership, attention to detail, and a passion for building a welcoming environment for all audiences.

RESPONSIBILITIES:

Visitor Services & Ticketing

• Lead daily operations of the Visitor Experience team, ensuring consistent, high-quality service to all guests. Oversee box office operations including general admission, special exhibition, event, and program reservations. Maintain and optimize the Ticketure ticketing system, including setup of ticket types, sessions, discount codes, and reporting functions. Monitor attendance and reconcile all sales reports, ensuring accuracy in deposits and financial documentation. Enforce all front-of-house policies and procedures in alignment with customer service standards and member benefits. Respond promptly and professionally to visitor inquiries, feedback, and complaints; serve as a model for service excellence. Coordinate with other departments on ticketing requirements for programs, exhibitions, and membership events.
  
  

Team Leadership & Scheduling

• Supervise, train, and evaluate Visitor Experience Associates; create staff schedules for regular hours and special events. Promote a positive, collaborative, and mission-aligned workplace culture. Ensure coverage and readiness for all public-facing operations, including after-hours events and exhibition openings.
  
  

Volunteer Program Oversight

• Develop and manage the Museum’s volunteer program, including recruitment, orientation, training, retention, and recognition. Schedule and supervise volunteers for a variety of roles, including program assistance, event support, and mailing campaigns. Maintain accurate volunteer records and recognize outstanding service through formal and informal appreciation strategies. Act as liaison between volunteers and staff to ensure clear communication, positive morale, and meaningful engagement.
  
  

Collaboration & Communication

• Work cross-departmentally to support audience development strategies and membership goals. Assist in managing accurate guest lists and check-in processes for Museum events and programs. Participate in business development outreach, including calls or emails to promote upcoming programs, museum store promotions, and membership renewals.
  
  

Administrative Duties

• Ensure timely reporting of visitor statistics, financial transactions, and staffing needs. Support other duties and responsibilities as assigned to further the Museum’s mission.
  
  

QUALIFICATIONS:

Required:

• Associate’s degree or higher in hospitality, arts administration, nonprofit management, or related field. Minimum of 4 years of professional experience in customer service, visitor services, box office, or volunteer management. Proficiency with ticketing systems (Ticketure experience preferred), Microsoft Office Suite, and CRM/database systems (Salesforce experience preferred). Excellent communication and interpersonal skills, with a warm, welcoming demeanor. Proven ability to lead and motivate staff and volunteers in a fast-paced environment. Strong organizational and problem-solving skills with keen attention to detail.
  
  

Preferred:

• Experience in a museum, cultural institution, or nonprofit setting. Bilingual (Spanish/English) is a plus.
  
  

The Visitor Experience & Volunteer Manager plays a vital role in shaping and delivering an outstanding, visitor-centered experience at the Boca Raton Museum of Art. This position oversees all front-of-house operations, including ticketing, membership fulfillment, and guest services, and supervises a dynamic team of five part- and full-time Visitor Experience Associates. The Manager ensures that every visitor encounter reflects the Museum’s commitment to hospitality, access, and engagement.

As the point person for daily operations, this individual schedules staff, monitors ticketing systems (Ticketure), ensures the accuracy of sales and deposits, and collaborates across departments to support programs, events, and membership initiatives. The Manager also leads recruitment, training, and retention of Museum volunteers, cultivating a corps of ambassadors who enrich the Museum’s educational and community-driven mission.

This highly visible position demands exemplary leadership, attention to detail, and a passion for building a welcoming environment for all audiences.

RESPONSIBILITIES:

Visitor Services & Ticketing

• Lead daily operations of the Visitor Experience team, ensuring consistent, high-quality service to all guests. Oversee box office operations including general admission, special exhibition, event, and program reservations. Maintain and optimize the Ticketure ticketing system, including setup of ticket types, sessions, discount codes, and reporting functions. Monitor attendance and reconcile all sales reports, ensuring accuracy in deposits and financial documentation. Enforce all front-of-house policies and procedures in alignment with customer service standards and member benefits. Respond promptly and professionally to visitor inquiries, feedback, and complaints; serve as a model for service excellence. Coordinate with other departments on ticketing requirements for programs, exhibitions, and membership events.
  
  

Team Leadership & Scheduling

• Supervise, train, and evaluate Visitor Experience Associates; create staff schedules for regular hours and special events. Promote a positive, collaborative, and mission-aligned workplace culture. Ensure coverage and readiness for all public-facing operations, including after-hours events and exhibition openings.
  
  

Volunteer Program Oversight

• Develop and manage the Museum’s volunteer program, including recruitment, orientation, training, retention, and recognition. Schedule and supervise volunteers for a variety of roles, including program assistance, event support, and mailing campaigns. Maintain accurate volunteer records and recognize outstanding service through formal and informal appreciation strategies. Act as liaison between volunteers and staff to ensure clear communication, positive morale, and meaningful engagement.
  
  

Collaboration & Communication

• Work cross-departmentally to support audience development strategies and membership goals. Assist in managing accurate guest lists and check-in processes for Museum events and programs. Participate in business development outreach, including calls or emails to promote upcoming programs, museum store promotions, and membership renewals.
  
  

Administrative Duties

• Ensure timely reporting of visitor statistics, financial transactions, and staffing needs. Support other duties and responsibilities as assigned to further the Museum’s mission.
  
  

Preferred:

• Experience in a museum, cultural institution, or nonprofit setting. Bilingual (Spanish/English) is a plus.
  
  

TO APPLY:

A resume and cover letter should be emailed to the Director of Human Resources.