Client Service Associate

Job Description

**Job Description**

We are seeking a motivated and detail-oriented **Client Service Associate** to join our Cleveland-based team. The ideal candidate will serve as the primary point of contact for clients, ensuring top-tier service and support. You will help maintain client satisfaction, resolve issues, and work closely with internal teams to meet performance goals.

**Responsibilities**

• Serve as the primary liaison for assigned client accounts.
• Respond to client inquiries and concerns promptly and professionally.
• Coordinate with internal departments to ensure service delivery meets client expectations.
• Monitor account performance and ensure compliance with client requirements.
• Identify opportunities to enhance client satisfaction and drive retention.
• Prepare and maintain accurate client records and reports.
• Assist in onboarding new clients and setting up service processes.
  
  

Qualifications

**Qualifications**

• Associate or Bachelor’s degree in Business, Communications, or a related field preferred.
• 1–3 years of experience in client service, account management, or customer support.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM tools.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Attention to detail and a commitment to quality.
  
  

Additional Information

**Benefits**

• Competitive salary ($55,000 – $60,000 per year).
• Opportunities for professional growth and development.
• Supportive and team-oriented work environment.
• Skill development and continuous training opportunities.
• Full-time stable position with regular business hours.