Senior End User Technical Support Analyst

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• Donation matching
• Flexible schedule
  
  
  

Akiva Technologies is an innovative professional services firm providing program management, enterprise IT, cybersecurity, systems engineering, and supply chain management services to commercial and government customers. We offer industry-leading compensation and benefits and our commitment to combine talented professionals with opportunities to make a difference. We are currently seeking a Senior End User Technical Support Analyst to join our team. Learn more about us at https://www.akiva.com.

Position Title: Senior End User Technical Support Analyst

Location: Baton Rouge, Louisiana

Security Clearance Required: None.

Position Description:

• Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
• Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
• Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration.
• Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
• Assist with Microsoft M365 Sharepoint and OneDrive content management
• Assist with Microsoft M365 Office applications support
• Oversees the work being performed by the Technical Support Analyst and assigns tasks
  
  
  

Required Skills:

• Advanced Experience installing new computer hardware, software and peripherals
• Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling
• Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices
  
  
  

Desired Skills:

• 7+ years in onsite end user hardware and software technical support
• Experience supporting and managing VoIP phones
• Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products
• Experience acting as a team lead or supervisor overseeing technical support operations
  
  
  

Akiva Technologies is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, national origin, age, physical disability, marital status, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people within a qualified candidate pool. Akiva Technologies is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).