Collections Specialist II
City of Garland
Date: 3 weeks ago
City: Garland, TX
Contract type: Full time

Summary
This lead role is responsible for the daily funds reconciliation, maintaining general ledger entries, monthly records updates, account maintenance and the handling of escalated customer issues.
Pay Range: $18.14 - 23.30 (Depending on qualifications and experience)
Work Schedule: Typical workweek, 8:00am - 5:00pm onsite
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Preferred Qualifications
Education/ Experience:
This lead role is responsible for the daily funds reconciliation, maintaining general ledger entries, monthly records updates, account maintenance and the handling of escalated customer issues.
Pay Range: $18.14 - 23.30 (Depending on qualifications and experience)
Work Schedule: Typical workweek, 8:00am - 5:00pm onsite
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Monitor, lead and train the activities of the Collections Specialist in the areas of collection and account maintenance. Review all account records in accordance with state rules and regulations.
- Resolve escalated customer issues pertaining to billing, refunds, collections, bad checks, and delinquency.
- Reconcile funds daily with general ledger entries. Complete daily deposits.
- Facilitate the monthly supplemental update, billing and refund process from the appraisal district.
- Assist with payment posting during peak service times and staff shortages.
- Contact commercial or designated accounts which become past due or finalized.
- Facilitate the annual account coding and agent assignments before billing.
- Work cooperatively with Supervisor and Department head in order to meet office goals.
- May assume division responsibilities in the absence of the direct supervisor.
- High School Diploma or General Equivalency Diploma (GED)
- 4 years of experience
Preferred Qualifications
Education/ Experience:
- High School Diploma plus six months advanced study
- 4-6 years of experience in public sector collections, customer service or related field
- Comprehensive knowledge in general customer service practices and procedures
- Comprehensive knowledge of property tax operations and common collections practices
- Skill in general computer operations (Microsoft Excel and Word)
- Skill in using CIS software
- Skill in problem solving and conflict resolution
- Skill in investigating complex account issues
- Ability to resolve complex customer issues
- Ability to negotiate appropriate account resolution
- Ability to generate new ideas, challenge the status quo, take risks, support change, encourage innovation, and solves problems creatively
- No Licenses/ Certifications required
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