Help Desk Coordinator
MSM Technology
Date: 18 hours ago
City: Newport News, VA
Contract type: Full time

Description
We are seeking a skilled and experienced IT Manager to lead our Helpdesk team of approximately 15 professionals. As the IT Manager, you will be responsible for overseeing the day-to-day operations of our helpdesk and ensuring the delivery of efficient and effective technical support to our internal employees. This is a critical role that requires strong leadership, technical expertise, and exceptional communication skills.
Primary Responsibilities
We are seeking a skilled and experienced IT Manager to lead our Helpdesk team of approximately 15 professionals. As the IT Manager, you will be responsible for overseeing the day-to-day operations of our helpdesk and ensuring the delivery of efficient and effective technical support to our internal employees. This is a critical role that requires strong leadership, technical expertise, and exceptional communication skills.
Primary Responsibilities
- Manage and mentor a team of approximately 15 helpdesk technicians, providing guidance, support, and professional development opportunities
- Monitor and prioritize helpdesk tickets to ensure timely resolution of technical issues
- Collaborate with cross-functional teams to identify and address recurring problems, implementing long-term solutions to improve overall system performance and user experience
- Develop and maintain helpdesk policies, procedures, and documentation, ensuring alignment with industry best practices
- Oversee the procurement and maintenance of hardware, software, and other technical equipment necessary for effective helpdesk operations
- Stay up-to-date with emerging technologies and trends in the IT industry, recommending and implementing innovative solutions to enhance the helpdesk function
- Monitor helpdesk performance metrics, generate reports, and present findings to senior management
- Foster a positive and collaborative work environment, promoting teamwork, open communication, and a customer-focused mindset within the helpdesk team
- Other duties as assigned
- Secret Clearance MUST HAVE
- 5 year minimum managing IT Helpdesk Operations within a DoD environment.
- Min of SEC+, CISSP preferred
- Written and verbal communication skill, to include presentation development to senior ranking government officials.
- B.S or B.A Degree
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resume