Office or Remote Call Center Agent

Are you looking for a dynamic and challenging role in a fast-paced and growing company? Look no further, because Flourish Research is seeking talented and driven individuals to join our team as Office or Remote Call Center Agents.

As a Call Center Agent with Flourish Research, you will be responsible for providing exceptional customer service through telephone, email, and chat communications. You will play a crucial role in ensuring that our customers receive the best experience possible, while also promoting our company's services and products.

Key Responsibilities:

• Answer incoming calls, emails, and chats in a timely and professional manner, providing accurate and helpful information to customers
• Address customer concerns and issues, and escalate to appropriate departments when necessary
• Build and maintain positive relationships with customers to promote customer loyalty and retention
• Up-sell and cross-sell products and services to customers during calls, as per company guidelines
• Follow up on customer inquiries and resolve any outstanding issues
• Keep detailed and accurate records of customer interactions and transactions using our system
  
  

Qualifications:

• High school diploma or equivalent
• 1-2 years of experience in a customer service or call center role preferred
• Excellent communication and interpersonal skills
• Fluent in English, with strong verbal and written communication skills
• Proficient in using computer systems and software, with ability to navigate multiple screens simultaneously
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Ability to adapt and learn quickly
• Flexible with work schedule and able to work weekends and holidays as needed
  
  

Benefits:

• Competitive salary and bonus potential
• Opportunities for growth and development within the company
• Comprehensive benefits package, including medical, dental, and vision
• Generous PTO and holiday pay
• Fun and supportive work environment
  
  

Flourish Research is committed to creating a diverse and inclusive workplace. We invite individuals from all backgrounds and experiences to apply for our open positions.

If you thrive in a fast-paced environment, have a passion for delivering exceptional customer service, and are looking for a company that values and rewards its employees, then we want to hear from you! Apply now to join our team as an Office or Remote Call Center Agent and take your career to the next level at Flourish Research.

Compensation Range: $68.5K - $72.5K