Director, E-Commerce and Web

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

Reporting to the Sr. Director, Marketing Technology, this leader owns the 12- to 24-month product roadmap, P&L KPIs and a continuous experimentation program for all Rentokil-Terminix web and e-commerce properties (22 brands, 70+ countries). The role treats every visitor journey as a revenue lever-driving aggressive conversion-rate, average order value and lead-capture targets-while spearheading the migration from legacy CMS monoliths to a composable, headless architecture. Acting as product owner, the director aligns development, UX, content, BI, field operations and vendors around one vision and removes blockers quickly to maintain sprint velocity. Success will be measured by double-digit lifts in CVR and AOV, faster deployment velocity and demonstrable ROI on new capabilities.

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Key Performance Indicators

• Delivery: Roadmap milestones, release frequency, feature adoption
• Growth: Conversion rate, AOV, revenue / visitor, lead volume (residential & commercial)
• Efficiency: Page-speed, deployment velocity, cost / order
• People: Engagement & retention of cross-functional squads
• Brand: Digital NPS, customer satisfaction, search share
  
  

Key Relationships

• North America Managers and Colleagues
• Functional teams (eg. Finance, HR, IT, Marketing & Innovation, Legal & M&A etc)
• Key suppliers, partners and consultants
  
  

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

• Alongside business line and Sr. marketing stakeholders, develop strategic direction for Rentokil Terminix websites.
• Improve the user experience on web properties as measured by Key Performance Indicators, such as conversion rate and overall leads/sales.
• Develops strategic and tactical business plans that support the eCommerce and web strategy across the organization.
• Apply UI/UX best practices across websites, landing pages, digital assets, etc. based on quantitative and qualitative insights.
• Ensuring successful optimization of both B2B and B2C efforts - working with multiple leaders across various lines of business.
• Works with IT and Marketing stakeholders to assess and implement technology/tools/platforms to support company growth objectives.
• Develop learning agendas and implement training plans for team to maximize use of technology stack and software.
• Establishing a regular cadence to strategic discussions with sales and marketing leaders.
• Stay up to speed on latest technology and trends in the digital/web/ecommerce space, including recommendations on how they can be applied to Rentokil Terminix.
• Budget management experience.
  
  

Required Experience

• 10+ years of web/ecommerce experience.
• 3 - 5 years of Marketing management experience.
• Knowledge of digital tools to communicate with, foster collaboration, and share best practices with marketing and sales professionals a plus.
• Deep knowledge of digital optimization strategies and best practices.
• This candidate must possess superior verbal and written communication skills.
• Excellent organizational skills with a heightened sense of attention to detail are key characteristics of the perfect candidate.
• Strong interpersonal skills that allow for healthy internal and external relationships are a must.
  
  

Required Leadership Traits and Characteristics

• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, trade unions, investors, analysts, regulators, government bodies and suppliers as required.
• Strives towards making a positive impact on society and the environment across the Marketing spectrum, establishing Rentokil Terminix as a leader in this space.
• Able to demonstrate high levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
  
  

Formal Education, Qualifications Or Training

• Bachelor's degree in a related area, BA or BS;
• Master's degree preferred.
• 3 - 5 years of Marketing management experience.
• Knowledge of digital tools to communicate with, foster collaboration, and share best practices with marketing professionals a plus.
  
  

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Incumbent must be prepared to:
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
  
  

• Incumbent is required to have:
• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.
  
  

• Incumbent will be subject to:
• Inside working conditions: The change of building environment such as with or without air conditioning and heating.
  

Base Pay Range $148,000.00 - 196,000.00 USD Annual / year.

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

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Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
  
  

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  
  

Savings and Retirement

• 401(k) retirement plan with company-matching contributions
  
  

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility
  
  

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.