Bilingual Guest Services Representative
Houston Rockets
Date: 15 hours ago
City: Houston, TX
Contract type: Full time

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General Description
This position requires fluent bilingual (Spanish/ English) individuals to perform the basic tasks of a guest services representative as an usher, ticket taker or guest relations member
RESPONSIBILITIES Include But Are Not Limited To
General Description
This position requires fluent bilingual (Spanish/ English) individuals to perform the basic tasks of a guest services representative as an usher, ticket taker or guest relations member
RESPONSIBILITIES Include But Are Not Limited To
- Provide customer service for guests attending events at Toyota Center
- Check tickets, provide directional information, answer guest questions
- Provide wheelchair escorts
- Handle lost and found during events
- Handle seating areas, concourses, and premium areas per event and Toyota Center policy
- Know emergency policies and procedures and be prepared to act when necessary
- Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork
- 18 years of age or older
- 1 year of customer service experience
- Fluent in Spanish language required
- Excellent social and leadership skills with a diverse staff
- Tenacious work ethic
- Detail oriented and highly organized with an ability to handle multiple tasks and adapt to change
- Ability to work flexible hours including evenings, weekends, and holidays
- The employee is regularly required to stand, sit, walk, use handle or feel, reach, stoop,
- kneel, communicate with others.
- The vision requirement includes the ability to review written and electronic materials in
- both digital and physical format.
- The employee must be able to transfer and move items for departmental needs.
- The employee must be able to adjust to changing work hours and locations as needed in light of the strong focus on external communications and relationships.
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