Housing Program Coordinator (47752)

General Description

The purpose of this class within the organization is to support the daily operations of the Rapid ReHousing program through administrative, financial, and documentation tasks. This position plays a key role in ensuring smooth, timely, and accurate service delivery by assisting with data entry, file maintenance, communications, reporting, payment processing, and coordination with case managers, landlords, and community partners. This class works under close supervision according to set procedures.

Minimum Education And Experience Requirements

Requires bachelor’s degree in social work or related field, supplemented by six months of customer service or administrative work. The equivalent combination of education and related work experience may be considered.

Special Certifications And Licenses

Valid Driver’s License.

Desirable Knowledge, Skills And Abilities

• Knowledge of developing a household budget and basic budgeting counseling skills.
• Knowledge of local agencies and what services they provide to best serve the client.
• Knowledge of Homeless Management Information System.
• Proficient skill in Microsoft Office Suite.
• Ability to follow programmatic rules and guidelines.
• Ability to make sound, educated decisions with minimal supervision.
• Ability to lead and interact with diverse individuals using tact and diplomacy.
• Ability to communicate clearly and concisely, verbally and in writing, and to listen effectively.
• Ability to effectively work under stressful, fast-paced conditions
• Ability to manage workload by planning, organizing and setting priorities in order to meet strict deadlines.
• Ability to work as a team player.
• Ability to collaborate with local social services agencies to find and obtain the best services for clients.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.
• Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.
  
  

Essential Job Functions

• Conducts intake assessments involving face-to-face evaluations with participants eligible for the Rapid ReHousing program.
• Supports case managers with onboarding and lease-up logistics, including reviewing leases, sending agreements for signature, and tracking move-in dates.
• Maintains accurate and up-to-date Rapid ReHousing program records and client files in accordance with agency and funder requirements.
• Tracks documentation deadlines and follows up on required client paperwork and monthly case manager check-ins.
• Assists with processing rental assistance payments, utility deposits, and landlord reimbursements.
• Utilizes the Homeless Management Information System to update participant’s information and ensure accuracy and consistency across platforms.
• Prepares reports for funders, leadership, and internal quality assurance.
• Manages internal communications and coordination between Rapid ReHousing Program Managers, case managers, finance staff, and landlords.
• Maintains program spreadsheets, calendars, and digital and paper-based file systems.
• Provides administrative support meetings, training sessions, and audits.
• Responds to general inquiries from landlords and participants or route them to the appropriate team member.
• Assists with providing the Housing Development Corporation of Rock Hill (HDC) and its partners with listings of potential housing units in alignment with client needs and geographic preferences.
• Assists with the provision of timely initial inspections to ensure compliance with HUD safety standards and lead-safe status.
• Performs all other duties as may be assigned to meet organizational needs.
  
  

This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.