Service Coordinator II (West Coast Fire)

Level Descriptions

• Level 1 – Must be able to achieve many objectives of this position. Requires some amount of timely supervision to ensure the proper tasks are being accomplished and that communication is adequate, timely, in the correct manner (i.e. verbal, written, email, etc.)
• Level 2 - Consistently achieves all of the objectives of this position. This individual also provides mentoring and direct day-to-day supervision to level 1 positions.
• Senior - Highly experienced in the position. Advanced awareness of customer needs and the methods of solving them. Also, a solid understanding of building controls and special systems and the mechanical and electrical systems in buildings. This person is a “go to” source for others and has a thorough awareness of our customer base, our commitments to them, and the skill sets of our employees.
  
  

Job Duties & Responsibilities

• Manages the scheduling of specialists for all service agreements.
• Manages the day-to-day scheduling for emergency and T&M projects.
• Receives, verifies for accuracy, and enters service work orders and employee time sheets.
• Receives, verifies for accuracy, and execute orders received for spare parts.
• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized.
• Invoices for spare parts daily and T&M work weekly.
• Coordinates with the Material Coordinator to ensure employee truck stocks are kept accurate and material used from them and replaced to them is expedited in an accurate and timely fashion
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
• Coordinates with Subcontractors or internal installation team to achieve maximum value in services.
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
• Communicate with internal employees as required to ensure that Climatec labor is accurate and timely and estimated productivity is achieved in all areas.
• Keep the service management system updated and employ it to achieve maximum productivity.
• Consistently meets role objectives while providing daily supervision and mentorship to Level I team members
• Other duties as assigned.
  
  

Skills & Qualifications

Basic Qualifications

• Minimum of a high school diploma.
• 3+ years of experience as a Service Coordinator or in a similar role, preferably in Security and Life Safety/ Fire or related field.
• Proficiency in basic computer systems, including MS Office Suite.
• Experience with Accounting and Dispatching software
• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
• Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.
  
  

Preferred Qualifications

• 5+ years of experience as a Service Coordinator or in a similar role, preferably in Security and Life Safety/ Fire or related field.
• Experience with service management systems.
• Coins, Service Trade software experience.
• Previous experience in coordinating material orders and scheduling.
• Reviewing service work orders and submitting to customers for review.
• Familiarity with industry-specific software and tools.
• Experience in Security and Life Safety/ Fire industries.
  
  

Essential Job Functions

• Be able to lift and carry drawings, personal computers, material, and spend significant time sitting etc.
• Be able to lift up to 30lbs.
• Be able to spend significant time standing and walking.
• Be able to climb flights of stairs throughout a typical day.
• Maintain a satisfactory driving record which, per Climatec’s vehicle policy, if driving a company vehicle or participating in an auto allowance program.
  
  

Employee Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• 401K w/ company match
• Life/AD&D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance Program
• Pet Insurance
  
  

Additional Information

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email [email protected]. Please note our HR representatives do not have visibility of application or interview status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.