Residential Program Manager

Residential Group Home Program Manager

Haverhill, MA

Do you feel joy helping others attain their goals? As Residential Program Manager, you will oversee a team of caregivers providing essential support, companionship, and safety to 5 individuals ranging from ages 22 and up. If you are confident managing staff, supporting individuals, and collaborating effectively, we invite you to join our team as a Residential Program Manager - where your leadership can make a meaningful difference every day.

Location: Haverhill, MA (Group home setting)

Weekly Schedule: Full-time, core hours Monday – Friday 9am-5pm. Some flexibility will be needed for evenings, weekends or holidays.

Compensation range: This is an exempt/salaried full-time position. The annualized salary will be $46,800 – 52,264.

Group Home Details: As Residential Program Manager, you will oversee staff and, together, provide care to 5 individuals with their activities of daily living (ADL’s) such as - feeding, cooking, cleaning, personal hygiene, documentation, medication administration and toileting. You will also use a wheelchair van to transport individuals to appointments and community activities.

Why should you work here?

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks' vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus
  
  

Job Responsibilities

• Hire, train and coach staff, ensure all program staff training requirements are met and maintained. Provide ongoing supervision, feedback, and performance support to team members.
• Develop and implement Individual Support Plans for each person served in collaboration with the clinical team. Train and monitor staff to ensure consistent, high-quality care.
• Ensure quality health care for each individual - Promote a healthy lifestyle within the home. Ensure timely scheduling and completion of all routine and follow-up medical appointments. Monitor that all medical and clinical recommendations are followed by all staff. Collaborate with all service providers; Nurses, Clinicians and Day Programming to meet behavioral and medical needs.
• Build and maintain positive relationships with family members and guardians. Communicate proactively and professionally regarding individual care. Coordinate and prepare for family and team meetings as needed. Train staff in best practices for working with families.
• Ensure records are updated as required (medication lists, doctor’s orders and medical documentation). Oversee medication orders and administration through daily and weekly checks.
• Provide emergency and on-call coverage as needed. Respond to incidents, manage call-outs, schedule per diem staff, complete on-call reports, and provide shift coverage if necessary.
  
  

Qualifications

• High School diploma or GED with three years’ experience in Intellectual/ Developmental Disabilities. Bachelor's degree in human services or a related field may substitute for required experience.
• Proven leadership and management skills with the ability to foster collaboration among staff and support residents effectively.
• Strong organizational and multitasking abilities; skilled in problem-solving and maintaining a structured, supportive environment.
• Supervisory, managerial, or administrative experience in a residential or human services setting is strongly preferred.
• Ability to obtain within 6 months of hire and maintain certification in Medication Administration, CPR and First Aid certification, Safety Care.
• Valid driver’s license in good standing with at least one year of driving experience; must be able to drive and train staff on the use of wheelchair-accessible vans.
• Proficiency with Microsoft Office and general computer literacy, including experience with data management systems and recordkeeping platforms.
  
  

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.