Operations Manager

Description

Position Summary

The Operations Manager is responsible for managing day-to-day field execution and workforce operations for Emerald Blue New Mexico. This includes labor deployment, fleet oversight, warehouse coordination, and job-site execution. The Operations Manager works closely with the Regional Operations Manager and project teams to ensure high-quality service delivery, cost control, and team performance.

Key Responsibilities

Operational Execution

• Oversee regional labor deployment, warehouse operations, and fleet management across for our Albuquerque location.
• Ensure daily execution meets company standards for quality, safety, efficiency, and on-time performance
• Monitor resource needs and adjust staffing and chedules as needed
• Coordinate with project managers, coordinators, and installers to support accurate job execution
  
  

Team & Workflow Management

• Supervise field and warehouse crew, coordinators, drivers, and scheduler
• Drive productivity through coaching, job planning, and process adherence
• Support field leadership development through training and accountability
• Maintain labor and warehouse staffing and operational alignment across locations
  
  

Operational Systems & Reporting

• Ensure ServiceTRAX and other systems are used for tracking labor, delivery, and job status
• Monitor operational KPIs and develop plans for improvement when targets are not met
• Ensure compliance with the company safety protocols, facility requirements, and vehicle usage policies
  
  

Collaboration & Client Support

• Support sales and project teams in meeting client expectations
• Respond to on-site issues and client concerns during project execution
• Lead root cause analysis and implement solutions to prevent recurring problems
  
  

Requirements

Qualifications & Experience

• Associate or bachelor’s degree preferred; equivalent experience accepted
• 5+ years of experience in operations, field services, or logistics, with at least 2 years in a leadership role
• Background in commercial furniture installation, warehousing, or relocation services preferred
• Proficiency in Microsoft Office and workforce/job tracking platforms
  
  

Skills & Competencies

• Ability to manage multiple priorities under pressure
• Strong communication and decision-making skills
• Familiarity with job-site protocols, installation practices, and warehouse workflows
• Hands-on leadership style with ability to motivate and direct field teams
  
  

While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business needs.

Members are responsible, as a condition of hire and continued employment, for following all prescribed safety rules and procedures to prevent workplace injuries. All members are expected to cooperate in every aspect of the company’s safety program and follow safe work practices.

OMNI Workspace provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, OMNI Workspace complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.