Clinical Operations Manager

Job Description

Kona is driven by a dual commitment: to provide premier care to our clients and to maintain a supportive and innovative atmosphere for our team members. This dedication is fueled by our talented and passionate therapists who serve the community with evidence-based mental health treatments.

Your Impact

• Inspire and empower a dynamic team of mental health clinicians, guiding their professional growth and performance.
• Champion exceptional client care through diligent case management.
• Develop and implement clinical protocols and policies to improve our service delivery.
• Conduct regular performance reviews, providing constructive feedback for team growth.
• Collaborate with cross-functional teams to enhance operational efficiencies.
• Ensure our clinical services and operations adhere to the highest standards, laws, and ethical guidelines.
• Create a collaborative, inclusive, and supportive work environment that encourages innovation.
• Oversee recruitment initiatives, hiring, and onboarding of new clinicians.
• Encourage continuous learning and professional development through education and training.
• Join forces with senior management to devise strategic growth plans and service enhancements.
  
  

Your Credentials

• A Master's degree or higher in Clinical Psychology, Social Work, Counseling, or a related field.
• Valid licensure in your field (e.g., LPC, LCSW, LMFT, etc.) preferred.
• Current knowledge of mental health laws, ethics, and regulatory standards.
• Proven leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health record systems.
• Skilled in conflict resolution.
• Sound decision-making and problem-solving abilities.
• Commitment to promoting diversity, equity, and inclusion.
  
  

Benefits

As a Clinical Operations Manager, you will receiving the following benefits:

• 401(k) match up to 4%
• Clinical supervision
• 15 days of PTO per year
• 6 holidays
• Referral bonuses
• Psychology Today Profile
• Medical insurance
• Dental insurance
• Vision insurance
• Tech stipend
• Flexible Hours
• Flex Time
• Therapists are paid twice a month.
• Access to comprehensive notation resources.
• Access to a broad range of sharable resources.
• Therapists get to be a part of a culture that treats them like a professional.
• Kona provides therapists with an electronic health record, email, and extension.
• Care coordinator and biller handle all front and back-end operations.
  
  

Other Benefits Include

Focus on clinical work

Therapists maintain the clinical chart and completes sessions, that’s it.

Flexibility

You have input on what hours you work & caseload size.

Zero Overhead

No fees are collected from the therapist, ever.