IT Specialist

Job Description - The IT Support Specialist is responsible for providing technical assistance, troubleshooting hardware and software issues, and supporting the company's IT infrastructure. This role requires excellent problem-solving skills, attention to detail, and the ability to work independently and collaboratively. In addition to IT Support, this position will be assigned special projects from the executive. We are looking for someone who is ok with wearing as many hats as needed.

Responsibilities

• Provide technical assistance and support for department-wide telecommunications systems activities
• Create and manage employee, contractor, and temporary accounts
• Research and resolve technical issues, identifying root causes and process inefficiencies
• Troubleshoot and resolve software and hardware issues for desktops, laptops, and mobile devices
• Install, upgrade, and configure laptop/desktop systems, network devices, and mobile devices
• Assemble and disassemble computer stations and peripheral equipment as needed
• Coordinate with other IT areas to resolve complex problems
• Interact with management and staff to provide analytical and technical assistance
• Troubleshoot and resolve LAN/WAN issues
• Maintain company inventory and asset management records
• Perform other related responsibilities as assigned to support department/business needs
• Triage and respond to last-minute technical emergencies as they arise
• Able to go into the office as needed
  
  

Qualifications

• Undergraduate degree preferred
• Minimum of 2 years of full-time experience in similar IT support roles
• Minimum 2 years of experience supporting Microsoft Windows hardware and software in a networked domain environment
• Minimum 2 years of experience troubleshooting in a multi-user environment
• Minimum 2 years of experience in PC repair, troubleshooting, deployment, and liquidation
• Proficient in Microsoft Windows 10/11 operating systems and Microsoft 365 suite of applications
• Familiar with Active Directory, Azure, Zoom, Adobe, Foxit, and other common business applications
• Excellent technology skills and ability to troubleshoot and resolve basic computer hardware and software problems
• Strong problem-solving skills and ability to escalate issues when necessary
• Flexibility to work outside standard work hours (8am-5pm PT) as needed