Learning and Development Specialist

Apply

Learning and Development Specialist

Hybrid- Tampa, FL

Apply

Description

The Learning and Development Specialist will provide facilitation, assessment, content development, teaching, and monitoring of educational programs. This role will develop instructional design for key learning and development delivery projects, assist with the implementation of learning and development projects supporting organizational initiatives and report on activities.

Duties And Responsibilities

• Train, facilitate and assess training programs for operations and non-operations staff in office and remote settings both in person and via e-learning platforms.
• Support the development of instructional materials including training manuals, facilitation guides, teaching aids, assessments, training activities, role play scenarios, self-paced study and performance evaluation tools.
• Employ a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
• Assist with research for needs assessments and provides written complete detailed recommendations to leadership.
• Manage group dynamics through the use of "learner focused" environment and adult accelerated learning methods.
• Review all programs assigned and continuously ensures they meet the rigorous standards that are set forth.
• Produce professional presentations and training materials using MS Word, PowerPoint and other desktop publishing software.
• Revise existing training materials and programs based on audit results, questionnaires, changing procedures and feedback from internal/ external customers, subject matter experts, program sponsors and trainers.
• Coordinate and organize enrollment of students, assemble necessary program materials, decoration/setup of classroom, shopping for supplies, catering and other functions related to facilitation.
• Schedule training programs and prepare training status reports, assessments and evaluation tools.
• Participate in department projects.
• Responsible for training trainers and managers on new content.
• Provide subject matter expertise (SME) support for strategic Quality initiatives and other Organizational Development projects.
  
  

Requirements

Required Knowledge, Skills, and Abilities:

• Bachelor’s degree or equivalent experience
• 2 years of experience in training development and delivery, including content creation with a focus on training call center operations, healthcare claims and benefits administration in a healthcare or TPA environment.
• Knowledge of medical terminology and working in a production environment; claims processing systems; Javelina preferred
• Solid working knowledge of standard computer applications including MS Word, Excel, Outlook, and PowerPoint
• Ability using a computer which includes expert keyboard and navigation skills and learning new programs
• Communicate clearly and professionally with internal and external customers
• Work effectively individually and as part of a team to achieve established outcomes. Understand other’s roles and empower one another to take responsibility to be successful.
• Demonstrate collaborative interactions with peers to reach a common goal as well as be a resource to team members and internal/external customers
• Pay close attention to detail in all aspects of the job
• Make decisions using available resources and sound judgment
• Maintain confidentiality and discretion
• Identify and resolve problems in a timely manner, gather and analyzes information skillfully and proactively
• Share knowledge with associates by effectively communicating and providing follow-up
• Open to other’s ideas and exhibits a willingness to try new things.
• Demonstrate accuracy and thoroughness; monitor work to ensure quality.
• Prioritize and plan work activities to use time efficiently.
• Adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays, or unexpected events.
• Follows instructions, responds to direction, and solicits feedback to improve.
• Act in such a way to instill trust from management, other associates, as well as customers.
• Work overtime as required
  
  

Physical and Cognitive Demands: The demands described here are representative of those necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.

• Constant: Talk, hear, speak, and use hands and fingers to operate a computer, telephone, keyboard/mouse; occasionally move about the office
• Constant: Visual ability such as close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus
• Occasional: Lift and/or move up to 30-50 pounds
• Constant: Regular, predictable attendance in the office is required
• Constant: While performing the duties of this job, the employee is regularly sitting for the full shift
• Constant: The cognitive skills needed to complete tasks include abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
  
  

Work Environment: The work environment described is representative of what must be met by an employee successfully to perform the essential functions of this job.

• The physical environment is indoors in a controlled climate, office setting. The noise level may be low to moderate.
  
  

The duties described are representative, but not restrictive of tasks that may be assigned or of the abilities required to do the job. The description is subject to change at any time. Other related duties may be assigned. This description does not alter the at-will status of employment.

Apply

View All Jobs