Account Manager – Packaging Client Success / Retention
Accurate Paper Box
Date: 14 hours ago
City: Knoxville, TN
Contract type: Full time

Benefits:
Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.
Job Summary
The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.
Responsibilities
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Profit sharing
- Relocation bonus
- Signing bonus
- Training & development
- Vision insurance
Accurate Paper Box is a privately held business located in Knoxville, TN and serving the Southeast and Midwest. We manufacture and design folding cartons and related paperboard products to meet a variety of customer needs.
Job Summary
The Account Manager is responsible for nurturing, growing, and retaining existing customer relationships to drive long-term value. This role acts as the day-to-day contact for key accounts, ensuring high levels of satisfaction, proactively solving problems, and identifying opportunities to grow wallet share across all lines of business.
Responsibilities
- Serve as the lead point of contact for assigned accounts, ensuring timely and successful delivery of solutions according to customer objectives
- Build long-term relationships with existing clients by understanding their packaging needs, internal processes, and go-to-market demands
- Coordinate with internal teams (estimating, structural design, production, shipping) to ensure orders are accurate, cost-effective, and delivered on time
- Resolve customer issues with urgency and professionalism, managing expectations throughout the lifecycle of each job
- Partner with sales, prepress, and operations to support product launches, price updates, or new project development
- Track account activity and communications through CRM (Pipedrive) and ERP (CartonERP) systems
- Support Quarterly Business Reviews (QBRs) and customer scorecard reporting for strategic accounts
- Identify account growth opportunities and collaborate with Account Executives to present upsell or cross-sell solutions
- Partner closely with the customer and internal teams to ensure strong alignment and responsiveness
- Demonstrate empathy, reliability, and follow-through to build trust and rapport
- Support a culture of accuracy, accountability, and continuous improvement
- Help surface customer feedback and market intelligence to support company innovation and service offerings
- Customer-Centric: Understands customer needs and creates tailored solutions to retain and grow relationships
- Communication: Effectively delivers messages across teams and clients, adapting tone and detail to the audience
- Organizational Skills: Balances multiple priorities and works through complex scheduling or production scenarios
- Problem-Solving: Resolves account issues and anticipates challenges before they escalate
- Detail-Oriented: Reviews orders, specs, and project details with precision
- Time Management: Juggles recurring tasks and urgent requests with efficiency
- Decision-Making: Exercises judgment to keep projects moving forward while protecting customer satisfaction
- Technical Skills: Comfortable navigating CRM, ERP, Outlook, Excel, shared drives, and quoting tools
- Required: +5 years of experience in account management or customer service in a B2B manufacturing environment
- Preferred: Experience in folding carton, corrugated, or related paperboard packaging
- Required: Bachelor’s degree in Business, Communications, Packaging Science or a related field OR combination of education and experience
- Salary / Bonus Eligible
- Health, Dental, Vision, 401(k)
- Career Advancement
- Supportive, family-oriented team culture
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