Trainer III

At KHI, we provide innovative software solutions and world-class support, connecting buyers and sellers in the aviation and marine government and commercial markets. We specialize in payment and credit management for Government to Business (G2B) companies across the globe, setting the stage for the future of omni-channel G2B payments by extending terms, handling invoicing and managing collections. We take care of our clients by taking care of their customers. 

Every day, KHI employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment. We believe that Employee Engagement is the key to our success. 

Principal Duties And Responsibilities For The Trainer III

oResponsible for creating, designing, maintaining, and delivering training curriculums for internal employees, customers, and merchants who utilize KHI’s systems.

oResponsible for creating, updating, and maintaining various training artifacts to ensure well-trained users.

oConduct instructor-led training and respond to ad-hoc requests for instructor-led systems training.

oCreate, update, and maintain KHI documentation, including policies, procedures, and forms.

oBe a coach, advocate, and support to all those who require training; empower and lead them through training with empathy.

oProvide guidance to achieve internal and external training resources.

oLead training initiatives: training plans, needs assessments, design and execution of learning solutions in areas such as new hire orientation/onboarding, new software platforms, organizational effectiveness, leadership, and process improvement.

oFacilitate learning and development tools and resources such as basic and subject matter job skills training, new software platform training and standard operating procedures (SOPs).

oEstablish and support the creation and maintenance of the Service Cloud Knowledgebase tool

oResponsible for the day-to-day administration of training resources and suppliers, material preparation, computerized training, program and participant tracking.

oDevelop and maintain training metrics and resources.

oResponsible for performing job analysis and task analysis, pre- and post- performance evaluations, and course validation to ensure production / maintenance training is positively influencing performance.

oPartners with Customer Support and cross-functional teams to design, develop, test and implement system modifications to improve operational efficiency.

Education & Required Skills

oBachelors degree in Business Management, Training, Organizational Development or related field (preferred)

o5+ years of experience in all facets of training, utilizing learning principles to design, develop, deliver, and lead systems training.

o2+ years of experience in a customer support and/or call center environment

o2+ years of systems training experience.

oExperience developing self-paced training using Articulate authoring tools, specifically Storyline.

oExperience with systems training development.

oExperience conducting instructor-led training and leading oral discussions.

oResourceful and creative problem solving skills with the use of excellent judgment.

oHighly motivated self-starter with the ability to work independently as well as within a team environment.

oStrong organizational skills and time management, the ability to prioritize multiple tasks and meet deadlines.

oDetail oriented

oExcellent communication (written and oral) and interpersonal skills.

oProficient in the use of computers and a variety of software

oCritical thinking, analytical skills, creativity, judgment and logic

oAbility to work under pressure; adaptability and resilience

oMaintain a high level of professionalism

oStrong written and oral communication/presentation, interpersonal, and organizational skills

oAbility to consistently meet expectations in an ever-changing environment

oSkilled in Microsoft Office applications (PowerPoint, Word, Excel, Outlook)

oAbility to write reports, business correspondence, and procedure manuals

Why you will love working at KHI

• Competitive salary
• Generous paid time off
• Medical, dental, vision, FSA, Life/AD&D, long and short-term disability
• 401K matching
• Casual environment and dress
• Employee referral program
  
  

At KHI We Believe

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective
  
  

KHI is an Equal Opportunity and Affirmative Action Employer.  We welcome all veterans and disabled applicants.

Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact [email protected] to request an accommodation.