VP, Shared Services Excellence

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VP, Shared Services Excellence

Charlotte NC

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Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Vice President of Shared Services Excellence oversees and manages all operational projects, processes, and efficiency aspects of the Shared Services department to ensure proper alignment with clients, operational processes, and needs. They provide leadership, management, direction, and vision necessary to ensure the Company has proper and uniform dispatch controls, administrative processes, reporting procedures, and people systems in place to effectively grow the organization and to ensure operating efficiency and client satisfaction.

• This role requires the ability to work onsite 5 days a week in our Charlotte, NC corporate office. If you are not local, you must be willing to relocate for this position in order to be considered.
  
  

Essential Duties And Responsibilities

The essential functions include, but are not limited to, the following:

• Providing day-to-day leadership and management reflecting the core values of the Company
• Oversee the client/supplier relationship with the outsourcing company
• Driving the Shared Services team to meet service level agreement with our clients and achieve business goals and objectives
• Providing data/matrix-driven outcomes for the Shared Services functions.
• Ensuring measurement and effectiveness of all internal processes; providing timely, accurate, and complete reports on the operating condition of the Shared Services team to the necessary stakeholders
• Spearheading the development, communication, and implementation of effective growth strategies and processes through project management
• Collaborating with Management to develop and implement plans for the Shared Services infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization
• Fostering a success-oriented, accountable environment within the Company
• Managing the development of process flows and procedures to increase company efficiency and risk management
• Attend client meetings to discuss field personnel opportunities; identify client needs and evaluate alternative business solutions
• Direct, review, or approve project design changes
• Develop or implement policies, standards, and procedures for work
• Communicate relevant project information to appropriate parties, resolve and/or escalate issues in a timely fashion
• Provide professional guidance to assist coworkers in career and leadership development; inspire co-workers to attain goals and pursue excellence
• Team management: utilize team members to fullest potential, encourage collaboration, mitigate conflict, foster positive communication, acknowledgement, and appreciation
• Processes related to legal and contracted compliance
• Approve internal promotional assignments
• Manage logistics services
• Performing other duties as assigned
  
  

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Bachelor’s degree, or equivalent experience
• 5 or more years of team management experience
• Experienced leader and business operations executive with appropriate industry experience
• Energetic, forward-thinking, and creative individual with high ethical standards
• Strategic visionary with sound technical skills, analytical ability, good judgment, and strong operational focus
  
  

Preferred Qualifications (Knowledge, Skills, And Abilities)

• Management experience in a call center or dispatch environment is a plus
• Software implementation
  
  

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and move/manipulate various objects. This position may require extended work hours and up to 50% travel.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.

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