Switchboard Operator - Night Float
ScionHealth
Date: 13 hours ago
City: Columbus, GA
Contract type: Full time

Description
St. Francis is NOW HIRING for a Switchboard Operator to join our Telecom Department!
This is a FULLTIME position working the float pool for the Telecom Department. In this position you will work 5 days a week covering any of the following shifts, including rotation weekends and holidays:
Education
St. Francis is NOW HIRING for a Switchboard Operator to join our Telecom Department!
This is a FULLTIME position working the float pool for the Telecom Department. In this position you will work 5 days a week covering any of the following shifts, including rotation weekends and holidays:
- 11:30a-8:00p
- 2:30p-11:00p
- 11:00p-7:00a
- The Clerical Specialist – PBX/Telecom is responsible for operating the hospital’s switchboard, paging and radio systems, and alarm monitoring systems
- This role serves as a vital communications hub for internal departments, emergency response teams, and the public, ensuring timely, professional handling of all telephone and emergency alerts
- The position also provides after-hours receptionist support, visitor management assistance, and enforces facility communication policies
- Answers, screens, and transfers internal and external telephone calls promptly and courteously
- Performs overhead paging and emergency code announcements according to protocol
- Monitors and responds to facility emergency, security, and maintenance alarms
- Operates hospital paging systems and radio communications equipment
- Notifies appropriate on-call staff for surgery, cath lab, endoscopy, and other service lines
- Enforces hospital visitation policies and assists with visitor inquiries after hours
- Performs clerical tasks such as filing, copying, stocking supplies, and data entry
- Documents key events and responses during emergencies for internal reporting
- Maintains a calm, professional demeanor while managing high call volumes and emergency communications
- Strong communication and customer service skills
- Ability to remain composed and effective in emergency situations
- Proficient in the use of multi-line phone systems and paging equipment
- Basic computer skills and familiarity with clerical procedures
- Ability to handle confidential information appropriately
- Demonstrates critical thinking, independent judgment, and attention to detail
- Must be able to sit for extended periods and perform repetitive hand and finger motions
- Ability to work independently with minimal supervision
Education
- High school diploma or equivalent required
- 1+ year of experience of professional customer service
- Experience operating a switchboard, call center system, or related telecommunications function preferred
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