Customer Service Representative(ASAP)

Communiboost We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team as soon as possible. In this role, you will be the first point of contact for our customers, providing exceptional service and support via various communication channels, including phone, email, and live chat. Our ideal candidate possesses a friendly and approachable demeanor, along with the ability to handle inquiries and resolve issues in a timely manner.

Salary Range: $17.50 - $27.00 hourly

Location: Akron, OH

Department Communiboost Employment Type Full Time Location Akron, OH Workplace type Onsite Compensation $17.50 - $27.00 / hour

Key Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and timely manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues effectively using a compassionate approach.
• Document customer interactions and update account information in the database.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Assist in training new team members on customer service protocols and systems.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills with a strong attention to detail.
• Ability to handle stressful situations with a calm and positive attitude.
• Strong problem-solving skills and the ability to think critically.
• Familiarity with customer service software, databases, and tools is an advantage.
• Availability to work flexible shifts, including evenings and weekends if needed.
  
  

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment
  
  

If you are ready to take on a dynamic role and make an immediate impact, please apply today! Submit your resume and a cover letter explaining why you are the ideal candidate for this ASAP position.

About Communiboost

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Apply Now