Clerical Office Coordinator - Primary Care

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Exceptional care is a team effort — both at the bedside and in the office. As Office Coordinator, you are responsible for checking patients in and out for appointments, answering phone calls and collaborating with providers and staff to enhance the patient experience. At Stuart North Medical Center, you will find an organized, adaptable and passionate team dedicated to ensuring every interaction with patients, from initial introduction to final goodbye, is welcoming and inviting. You will have opportunities to thrive, expand your skills and find your place at Cleveland Clinic.

A caregiver in this position works days from 9:00AM - 6:00PM.

A caregiver who excels in this role will:

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
• Work through and solve patient issues and produce error-free transcribed correspondence.
• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
• Assist with calendar, meeting and travel arrangements as requested and ensures proper forms are completed.
• Ensure all patients are rescheduled relating to physician out days in a timely manner.
• Order supplies using cost effectively, appropriate cost center numbers and correct processes.
• Utilize correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. Verifies and updates patient demographics and insurance information.
• Identify whether patient needs referral and/or authorization and obtain referral and/or authorization when necessary.
• Obtain proper information, such as PCP, referring physician, CPT/DX codes, before entering request into referral module.
• Ensure authorization is secured for same day add-on appointment/same day inpatient hospital admissions and surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.
  
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• Two years of clerical, customer service or other relevant experience
• Knowledge of medical terminology
• Basic math skills, such as addition, subtraction, multiplication, division and percentages
• Strong computer skills and working knowledge of Microsoft applications
• Typing competency with the ability to format, spell, punctuate, edit and proofread
  
  

Preferred qualifications for the ideal future caregiver include:

• Medical office or insurance experience
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Working in a stationary position for extended periods
• Operating a computer and other office equipment
• Traveling throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, moving object up to 10 pounds
  
  

Personal Protective Equipment:

• Follow Standard Precautions using personal protective equipment as required for procedures
  
  

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.