Admissions Assistant

Scott Lake Health and Rehabilitation is a 120-bed state of the art Skilled Nursing facility that specializes in short-term rehabilitation and long-term care. We are dedicated to providing each patient with quality services, personalized care and outstanding customer service. We accomplish this through our focus on the individual needs of each patient and a successful partnership with their family, physician and fellow providers.

We are located at 800 East County Road 540A, Lakeland, FL

Why Work For Us? Because We Offer Our Employees:

• 401(k)
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program
• Paid Time Off
• Referral Program
  
  

Admissions Assistant/ Customer Service Liaison Job Summary

The Admissions Assistant facilitates the admission process for new residents, ensuring all paperwork and assessments are completed accurately. They also communicate with families and healthcare professionals to coordinate care plans and address any concerns.

Admissions Assistant/ Customer Service Liaison Major Duties and Critical Tasks:

• Manage the admission process to include: conducting effective tours that promote conversion to admission,
• Timely completion of admission paperwork,
• Coordinate clinical and financial approvals for admission,
• Communication with families and staff to ensure admission process is seamless.
• Lead in marketing the many fantastic health care services we offer to potential patients/ residents by periodically making outside calls on referral sources throughout the week.
• Represents the facility to prospective residents. Provides prospective residents with information about all aspects of the facility, including admissions process, insurance coverage, programing and other general information.
• Serves as an initial point of contact for admissions department; maintains contact with prospective residents and staff, answering questions, making/returning phone calls, responding to email messages, referring to appropriate resources.
• Coordinates facility visits for prospective residents: leads tours, facilitates visits with staff, schedules complimentary meetings with staff.
• Assists Admissions Director with planning and preparation of new resident admissions.
• Assists Admissions Director to coordinate, plan, and promote special or complicated admissions.
  
  

Admissions Assistant Required Education And Experience

• Strong Attention to Detail and Work Ethic
• Previous Admissions Assistant in a Skilled Nursing Facility Preferred