Waitlist Management Analyst

Department: Property Management - Compliance Office: Union City Office

Location: Union City, CA

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WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social and economic stability and opportunity.

About Property Management

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

Benefits And Compensation

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$70,000 - $81,000 Annual Salary - Pay based on applicable experience and qualifications

Position Overview

The Waitlist Management Analyst reports to the Compliance Manager within the MidPen Property Management Corporation. This position is primarily responsible for the implementation of centralized maintenance of data pertaining to individual property applicant waitlists for all properties in MidPen's portfolio. Additionally, this position will be responsible for maintaining marketing materials and the management of opening and closing of property applicant waitlists. The Waitlist Management Analyst will work closely with property staff and the Compliance team to develop, streamline and implement waitlist management processes by leveraging technology.

This is a hybrid position, based on current MidPen policy of working Tuesdays and Thursdays in the Union City Office. Monday, Wednesday and Friday, option to work from home or the office. When working from home, requires a reliable internet connection.

Essential Duties

• Responsible for managing and implementing waitlist opening and closing process for MidPen’s property portfolio
• Collaborates with the Communications team to ensure real time accuracy of waitlist status (open or close) on MidPen’s website
• Responsible for understanding and complying with individual property marketing and eligibility restrictions, Fair Housing regulations and MidPen policies related to waitlist openings and closings
• Tracks expiration of AFHMPs, updates and submits renewals for HUD approval
• Collaborates with property staff, compliance team, IT partners and Leadership team to maintain and improve waitlist policies and processes
• Coordinates and delivers relevant training on waitlist management to property staff
• Collaborates with the Data Analytics Team to develop and deliver monthly metrics reporting on waitlist status and number of active applicants
• Coordinates semi-annual updates/purging of property waitlists with the Property Management team
• Demonstrates professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of applicant/staff relationships and related work product
• Contributes to the overall success of the Compliance Department and Property Management Division by developing a thorough understanding of MidPen Property Management’s methodologies, tools, policies and procedures
• Continuously keeps team members informed of work status and proactively seeks opportunities to collaborate and aid as needed
• Proactively works toward finding new approaches to improve, streamline, and automate the waitlist management process
• Performs other assignments as requested
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education And Experience

• Bachelor’s Degree or equivalent work experience in regulatory analysis and property management
• Minimum (2)+ years of property management and/or compliance and Fair Housing experience
• Previous experience in the administration of affordable housing programs (including HUD Section 8 and LIHTC program) preferred
  
  

Knowledge, Skills, And Abilities

• Working knowledge of RealPage OneSite a plus
• Strong analytical, problem solving and time management skills, as well as ability to prioritize and manage multiple projects under tight deadlines
• Excellent written and verbal communication skills
• Ability to work effectively with diverse groups and individuals
• Computer literacy with MS Office Suite programs
• Industry knowledge of regulatory requirements related to affordable housing such as HUD Section 8, Tax Credits, HOME and other local governing authorities’ programs
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation
• Commitment to the Mission and Values of MidPen Services and MidPen Housing
  
  

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl
  
  

Working Conditions

• This is a hybrid position, based on current MidPen policy of working Tuesdays and Thursdays in the Union City Office. Monday, Wednesday and Friday, option to work from home or the office. When working from home, requires a reliable internet connection.
  
  

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen strives to have a workforce equipped to best serve our communities.

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