Business Development Manager

Help change the face of aging in our area! The BDM role is a sales and marketing role in the Terre Haute market.

If you have a passion for senior care, sales and connecting with people, we'd love to meet you. This role works directly with our RP network to help generate and support qualified leads for care.

Business Development Manager Job Description

Klipsch Senior Care, LLC. d/b.a. Home Instead

Objective: The Business Development Manager at Klipsch Senior Care, will help to drive our mission to expand compassionate in-home care for aging adults, directly contributing to our 12.5% year-over-year hours of care growth goal. This role will cultivate vital partnerships with referral providers, engage in impactful community events, and execute targeted marketing and networking strategies to generate service inquiry leads. This role blends strategic outreach with empathetic client engagement, this role will assist In conducting thorough care consultations to understand individual needs and guide families through the decision-making process.

At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of "Making lives better: every day, every Interaction." By embodying these principles, this role will become a trusted resource within the community. This role will proactively identify new opportunities, build lasting relationships, and effectively close sales, ensuring more seniors receive the exceptional care they deserve. Through your dedication, you'll play a crucial role in fostering our community-focused approach and achieving our growth objectives.

Primary Responsibilities

• Reflect the core values of Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
• Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
• Achieve inquiry generation objectives for assigned territory with the primary goal of bringing in new business to increase overall market share. Target accounts include, but are not limited to, hospitals, physicians, home health agencies, assisted living facilities, nursing homes, senior centers, hospice, rehabilitation centers, etc.
• In conjunction with Home Instead franchise leadership, develops sales and marketing plans, detailing weekly and monthly activities focused on meeting or exceeding established goals.
• Develop and maintain knowledge of Home Instead brand. Effectively presents Home Instead marketing materials and services to referral providers, including 1:1 meetings, as well as planning, arranging, and conducting formal group presentations to referral providers.
• Maintain accurate records of all sales and prospecting activities including sales calls; presentations; closed sales; and follow-up activities within the assigned territory, including the use of software to maintain accurate records to maximize territory potential.
• Develop a database of qualified leads from referrals through face-to-face cold calling on referral providers, email, telephone, and Web.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Adhere to all company policies, procedures, and business ethics codes.
• Participate in and contribute to the development of educational programs offered to clients, prospects, and co-workers.
• Conduct the initial client/Care Professionals introduction
  
  

Education/Experience Requirements

• Associate's degree preferred.
• One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered.
• Experience with Microsoft Teams and other virtual meeting platforms is required.
• Prior SalesForce experience (Other CRM experience may be considered)
  
  

Supervisory Responsibilities

This position does not have direct supervisory responsibilities.

Knowledge, Skills, And Abilities

• Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate HI technology systems
• Must have computer skills and be proficient in SalesForce, Word and Excel
• Must be able to work evenings or weekends as required