Regional Director

Description Overview

Activate is a full-scale interactive gaming facility. We are looking to grow our leadership team with the addition of a Regional Director. A successful applicant will lead, coach, and support General Managers across multiple locations to ensure consistent operations, exceptional guest engagement, and alignment with Activate’s culture, values and standards.

This is a full time, permanent position that requires regular travel between locations. Hours of work must be flexible to meet the needs of the business and will include a combination of days, evenings and weekends. A qualified candidate will have multi-unit leadership experience, strong coaching skills and a track record of driving operational excellence and team development.

Summary Of Duties And Responsibilities

Operations Oversight

• Lead and coach General Managers across assigned locations to ensure consistent execution of operational procedures and guest experience standards.
• Conduct regular site visits and audits to ensure cleanliness, room readiness, maintenance and check in/check out processes meet Activate standards.
• Oversee staffing strategies and collaborate with GM’s on hiring, onboarding and training to ensure consistency across locations.
• Ensure accurate inventory practices that include weekly counts, timely ordering and minimizing waste while meeting operational demands.
• Partner with GM’s to execute effective labor, scheduling and operational adjustments based on store needs.
  
  
  

Performance and Development

• Monitor store-level metrics including guest satisfaction, revenue, staffing and online reviews.
• Work collaboratively with General Managers to identify areas of improvement and implement solutions to drive performance.
• Provide ongoing leadership feedback and succession planning for Assistant Managers and high potential team members.
• Provide feedback, conduct coaching sessions and facilitate performance development initiatives.
  
  
  

Guest Relations

• Support the resolution of escalated guest concerns and coach General Managers on effective first- time conflict resolutions.
• Maintain a guest first mentality across all stores and ensure guest feedback is consistently reviewed and acted upon.
  
  
  

Communication and Leadership Alignment

• Act as a bridge between store level leadership and company leadership by sharing performance updates, trends, feedback and resource needs.
• Ensure timely communication of company goals, initiatives and operational changes to all assigned locations.
  
  
  

Benefits

Activate offers a competitive benefits package for full time employees, including:

• Paid Time Off (PTO) for vacation and sick days.
• Insurance options including medical, dental and vision coverage.
• 401k retirement savings plan.
• Bonus opportunities
• Employee discounts on gameplay at Activate locations.
  
  
  

Learn more about us at: https://playactivate.com/

Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.