Director of Customer Success

Image Solutions is a custom uniform supplier in a $23 billion industry that is growing. We design, source, manufacture and distribute uniforms for a wide variety of national companies across a broad scope of industries. Our current customer base spans across some of America’s top companies and include Discount Tire, Albertson’s, Raising Cane’s, and Apple. We have 2 distribution centers, located in Los Angeles, CA and Cincinnati, OH. Our mission is to make our customers, team members, and partners “look and feel great at work”. What sets us apart is our personalized service, forward thinking technology, our culture and passion for giving back to those in need. We give 10% of our annual profits to charity.

Position Summary

Image Solutions is seeking a proven B2B Enterprise Sales Director with a passion for driving customer success, developing top-performing teams, building & executing process, and aligning inside and outside sales & account management teams for maximum impact. As Director of Customer Success, you will lead our Inside Account Management team and field-based Client Partnership Managers to deliver best-in-class service to national and enterprise clients. 

This is a strategic, hands-on leadership role for a candidate who thrives at the intersection of process optimization, team development, revenue growth, and client satisfaction. 

This is a hybrid position, working 3 days a week in our Torrance, CA headquarters.

Responsibilities

Team Leadership & Development 

• Lead, coach, and inspire a team of Inside Account Managers to exceed client expectations and performance goals. 
• Cultivate a culture of accountability, service excellence, and continuous improvement. 
• Own team hiring, onboarding, training, and professional development initiatives. 
• Establish and track KPIs to ensure consistent, measurable progress across all accounts. 
  
  

Enterprise Client Success 

• Lead a team of outside Client Partnership Managers to deliver seamless, high-touch support for key enterprise accounts. 
• Ensure flawless execution of customer programs—from order fulfillment and program launches to escalations and problem resolution. 
• Support business reviews and strategic client meetings with accurate reporting, insights, and project updates. 
• Manage and improve new customer on boarding and integration to our systems and company. 
  
  

Sales Forecasting, Operations & Process Improvement 

• Manage sales forecasting and budgeting process in partnership with Finance 
• Identify operational bottlenecks and implement process improvements that enhance speed, accuracy, and client satisfaction. 
• Lead cross-functional collaboration between Sales, Customer Service, and Fulfillment to improve account outcomes. 
• Leverage tools such as HubSpot, NetSuite, and Monday.com to drive visibility and accountability across teams. 
• Analyze data and performance metrics to inform decision-making and improve team efficiency. 
  
  

Leadership Team 

• This Director role will be part of the Leadership Team and help execute & shape our short- and long-term Strategy.  This team members' insights and input will be critical to getting feedback from our customers and solutions in place to improve the overall experience Image Solutions provides.
  
  

Requirements 

• Bachelor’s Degree preferred. 
• 5+ years in a B2B sales, account management, or client services role, with 2+ years managing teams. 
• Proven success managing B2B enterprise-level accounts, aligning internal and external sales strategies, and achieving/exceeding sales goals. 
• Strong leadership and coaching capabilities with experience in performance management. 
• Tech-savvy and familiar with CRM and project management platforms (HubSpot, Monday.com, NetSuite, etc.). 
• Excellent communication and interpersonal skills, both written and verbal. 
• Strong business acumen and comfort using data to guide decisions. 
• Highly organized, with the ability to prioritize multiple projects and deadlines.
  
  

What’s In It For You?

• Competitive base pay and annual bonus
• A supporting, thriving team focused work culture and environment. One where your co-workers really want you to succeed
• Health, dental and vision insurance
• Matching 401(k) program
• An opportunity to make an impact to the success of the company
• Milestone Rewards for 5 and 10 year anniversaries with the company
• Being a part of an organization that gives back to the community
• More info: imageinc.com