Family Navigator

Position Summary

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Family Navigator provides full-time services to Tier 1 and 2 youth, and their families including, conducting psychosocial functioning assessments, participating in team meetings and providing the court with up-to-date progress reports on participants. The Family Navigator reports to the YES Program Manager, and in their absence, the Clinical Director.

Strategic/Transformational Duties and Responsibilities

• Responds to clients using agency, contract and program policies and procedures.
• Advocates for services and resources for families
• Assist and participate in research activities required for grant sourcing and proposals.
• Involves staff and other stakeholders in the performance quality improvement (PQI) process and uses data to improve services and outcomes.
  
  

Transactional Duties and Responsibilities

• Complete CANS (Child and Adolescent Needs Assessment) training/certification.
• Engage families in mental health services.
• Recognize and promote participant and family’s readiness, willingness, and ability to participate in Mental Health services
• Work with the Therapists, both internal to S4KF and outside of the agency, to construct and fulfill Family Support Plans.
• Assess the eligibility of any benefits including to, but not limited to Social Security, Medicaid and TANF funds; and link benefits not currently covered, when appropriate.
• Role model and coach families how to identify and access the supports they need
• Provide psychoeducation related to substance misuse and related health impacts
• Support clients in developing healthy coping skills and building social skills and supports
• Apprizes Supervisor of workload, case activity, service barriers, and procedural problems in staff and one-on-one meetings
• Ensure complete confidentiality of all client business and transactions.
• Recognize and promote the value that informal supports and the community play in helping individuals achieve a sense of belonging and the ability to realize their full potential.
• Develop a comprehensive understanding of all internal and community programs and services available to clients, maintain an awareness of changes in program/service offerings and requirements, and stay informed of new program and service offerings.
• Comply with Department of Children and Families service requirements.
• Bring cases to closure within standard timeframes and submit client records in a timely manner.
• Submit reports to referral source as required regarding the scope of services provided to the client, and the client’s progress.
• Enter all appropriate interactions in the electronic health record.
• Participate in the Juvenile Mental Health Court proceedings and case staffing.
• Performs other such duties as may be assigned by the YES Program Manager or Clinical Director.
  
  

Required Competencies

• Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
• Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
• Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
• Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
• Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
• Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
• Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
• Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.
  
  

Education And Experience

• Bachelor’s degree in social work, social services, human services, or other closely related discipline preferred or at least 5 years’ experience in the social service field.
  
  

Knowledge, Skills And Abilities

• Bi-Lingual (Spanish/English) required
• Strong analytical ability and proficiency with applicable technologies and software utilization.
• Effective presentation, written and verbal communications skills.
• Knowledge of community resources.
• Ability to collect and evaluate data.
• Ability to prepare reports relating to clients.
• Ability to work independently.
• Ability to establish and maintain effective working relationships with others.
• Ability to problem solve.
• Ability to organize and prioritize work.
• Skill in operating Windows based computer operating programs.
• Knowledge of and compliance with HIPAA regulations.
• Have knowledge of and compliance with the policies and procedures of the Agency.
• Team player who is passionate about the agency’s mission.
• Committed to collaboration and partnership building
  
  

Physical Demands/Working Conditions

Physical Requirement: The employee is regularly required to sit and talk and is occasionally required to stand and walk. This position regularly requires the ability to sit for sustained periods of time and to effectively communicate with and assess clients, using verbal and nonverbal cues. This position also requires the ability to operate office equipment.

Working Conditions: Duties are performed in an office setting, in client homes, and other locations in the community. This position requires the use of personal transportation to travel to meetings, training, client visits, and could be exposed to changing weather. The noise level is quiet.

Travel: Daily; Local travel for client visits.

Hours: M-F 8:00am – 5:00pm plus infrequent evenings and weekends for employee meetings, trainings, or events.

This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.

CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.