Assistant Spa Director
Heights Wellness Retreat
Date: 15 hours ago
City: Henderson, NV
Contract type: Full time

Benefits:
Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.
Company Perks
Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily
Responsibilities
Company Values
- Bonus based on performance
- Dental insurance
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Massage Heights is seeking an Assistant Retreat Director who reports directly to the Retreat Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.
Company Perks
- Personal and Career Development
- Leadership Training
- Beautiful Retreats
- Employee Discounts
- Digital Work Environment
- Competitive pay with commission and bonus opportunities
- Must be able to work varied hours including days, evenings, weekends and holidays
- 6-8 hour shifts
Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily
Responsibilities
- Assist with recruitment, hiring, training, developing and retaining employees
- Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
- Manage team member schedules to ensure proper execution of daily operations
- Collaborate with the Spa Director to set individual team member and overall Retreat goals
- Create an environment that is passionate about providing awesome guest service
- Build guest loyalty by consistently following the proven operating system of Massage Heights
- Minimum 2 years of sales or retail management experience
- Self-starter mentality with leadership, organization, communication, and interpersonal skills
- Experience in training, coaching, and conflict resolution with employees
- Working knowledge of computers and standard software
- Basic business math skills
- Hands-on experience with Zenoti or similar spa POS software systems
- Understanding of spa environment and massage services
- Experience working in a franchise model
Company Values
- Loyal
- Authentic
- Passionate
- Diligent
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