Support Services Representative - Enterprise Team

Description

About BearCom:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40+ Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, +More
• 75+ Branches Across North America
  
  

As a Support Services Representative for the Enterprise Team, you will have primary responsibility for fulfilling order requests for a large Enterprise Customer. Supporting an Enterprise customer will also involve account setup, entering orders, updating orders, and tracking the shipment of orders.

Specific Responsibilities Include:

• Answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
• Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problem.
• Entering and processing orders
• Track customer shipments. Work with multiple carriers via phone, internet, etc.
• May be asked to participate in special projects related to the department.
  
  

Knowledge And Skills Needed:

• Ability to quickly interpret policies and procedures.
• Must be PC literate and familiar with the Internet.
• Excellent aptitude for solving customer service issues.
• Ability to work as a team player and build rapport with both internal and external customers
• Comfortable multi-tasking
• Must have enthusiasm for customer service and a genuine desire to be of service
  
  

Qualifications:

• Prior experience tracking a large number of items
• A minimum of two years experience with BearCom’s JDE portal
• A minimum of two years experience dealing directly with internal or external customers
  
  

Benefits:

BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.

You’ll Also Receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement
  
  

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.

Qualifications

• Prior experience tracking a large number of items
• A minimum of two years experience with BearCom’s JDE portal
• A minimum of two years experience dealing directly with internal or external customers
  
  

You’ll Also Receive:

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Employee Referral Bonus
• Tuition Reimbursement
  
  

BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.