Support Services Representative - Enterprise Team
BearCom
Date: 15 hours ago
City: Garland, TX
Contract type: Full time

Description
About BearCom:
Specific Responsibilities Include:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll Also Receive:
Qualifications
About BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, +More
- 75+ Branches Across North America
Specific Responsibilities Include:
- Answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problem.
- Entering and processing orders
- Track customer shipments. Work with multiple carriers via phone, internet, etc.
- May be asked to participate in special projects related to the department.
- Ability to quickly interpret policies and procedures.
- Must be PC literate and familiar with the Internet.
- Excellent aptitude for solving customer service issues.
- Ability to work as a team player and build rapport with both internal and external customers
- Comfortable multi-tasking
- Must have enthusiasm for customer service and a genuine desire to be of service
- Prior experience tracking a large number of items
- A minimum of two years experience with BearCom’s JDE portal
- A minimum of two years experience dealing directly with internal or external customers
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll Also Receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
Qualifications
- Prior experience tracking a large number of items
- A minimum of two years experience with BearCom’s JDE portal
- A minimum of two years experience dealing directly with internal or external customers
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement
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