Client Success Manager

We are seeking a Client Success Manager who will serve as the primary point of contact to Acosta clients post contract execution. This position will be focused on onboarding new and expanding Acosta clients plus focus on retaining and growing client’s business while providing them an exceptional experience. This position will partner with key internal client touchpoints, such as business managers, customer managers, and various internal teams to coordinate strategic and creative development plans and tactical execution (may include merchandising and other retail objectives) for client’s brand(s) as they relate to commercial solution efforts. This position will be vital to ensuring delight with commissioned services, while also a conduit as opportunities arise for additional services. The ideal candidate should also be comfortable and capable to presenting the onboarding process to senior executives at potential clients, excellent verbal and presentation skills are necessary.

Responsibilities

• Manage the entire onboarding process, from presentation to the potential client, to coordination efforts with internal parties.
• Onboarding requires a high degree of project management, organization, and connectivity.
• Work extensively with the onboarding team of SMEs of each business unit.
• Relationship management with assigned client list through managing ongoing account management services delivered with high levels of client satisfaction. An acute understanding of assigned client’s strategies, operations & best practices will be needed to deliver on client satisfaction.
• Maintain a close working relationship with internal Business Intelligence Teams. As needed and within scope, prepare and manage ongoing reporting for clients. When needed, leverage BI resources to secure shopper research and category analysis to support or validate client initiatives/plans. This could include analysis of spending versus incremental sales volume, client scorecards, category, brand and account information, syndicated data reports, etc.
• Leverage relationship to identify additional service needs / contract expansion opportunities & leverage sales counterparts to assist in completion.
• Capture and manage client information via Salesforce (our CRM system).
• Track and communicate client status, project status, plans, issues, timelines, and action plans in an organized and timely manner to business development leadership.
• Meeting the physical requirements – listed below
• Other duties as assigned

Qualifications

Education and Work Experience

• High School Diploma/GED
• Bachelor’s Degree
• 1-3 years of relevant work experience

Knowledge, Skills, and Abilities

• Requires general business skills, industry knowledge, financial management and planning skills, and understanding of accounting and finance concepts, long-term vision and executive presence
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications
• Strong interpersonal, organizational, and presentation skills and with ability to function effectively as a small-team member
• Structure logic and communicate clearly using both oral and written forms, with experience creating and communicating business messages to senior leadership
• Utilize judgment in decision making progress and decisions related to job tasks as well as the
• Meet tight deadlines
• Pro-active and results-oriented driven work ethic