Training Support Specialist WFH

Description

Introduction

Do you have the career opportunities as a Training Support Specialist WFH you want with your current employer? We have an exciting opportunity for you to join HealthTrust Workforce Solutions WFH which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
  
  

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Training Support Specialist WFH where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary And Qualifications

JOB TITLE – Training Support Specialist

GENERAL SUMMARY OF DUTIES – –Responsible for providing quality service and support to both internal and external customers. Act as corporate liaison on all learning-related technologies such as Healthstream Learning Management System (LMS) and WebEx (including virtual meeting and virtual training tools). Maintain knowledge, understanding, and database of HCA and non-HCA facility offerings including required credentials such as BLS, ACLS, and PALS. Help maintain corporate education training center and training libraries. Provide training and communication information to all departments to effectively and accurately launch new projects or revised courses or course offering. As a highly visible department representative, this person consistently demonstrates a strong service commitment by continually striving to meet and exceed customer expectation.

SUPERVISOR – Director of Clinical Operations, Education

SUPERVISES – None

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Answers all incoming calls to Education, answers inquires or refers callers to appropriate individuals
• Responsible for daily management education programs and their implementation
• Coordinates registration for virtual training and live classes
• Assist with coordinating and troubleshooting for virtual training, WBT and Cisco (Web-Ex)
• Responsible for course introduction including both classroom and distance/e-learning
• Manage volume of incoming calls and assess/identify customer needs to achieve satisfaction
• Assist/Ensures new employees on boarding process and assist hiring manager with necessary action regarding employee set up in HLC and Workforce2.0
• Communicates (written/verbal) with business owners, vendors and all level of company employees. Must have excellent communication skills
• Data entry into various education databases including HealthStream, Workforce 2.0
• Responsible for the management, daily maintenance and learner coordination of TimeTap (Scheduling Software)
• Acts as a Healthstream Product owner for HealthTrust Workforce Management Solution
• Responsible for administrative direction in compliance with The Joint Commission standards
• Maintains education database for end users class search related to all required certifications
• Understands training requirements for non clinical and clinical staff and helps connect available resources
• Assists with updating and compiling reports and documents from data and existing records
• Attend meeting as assigned and reports on actions
• Assist other staff as requested
• Any other duties as assigned
  
  

KNOWLEDGE, SKILLS, & ABILITIES –

• Communication – strong presentation skills, including clear and concise verbal and written.
• Adaptability – ability to maintain effectiveness when experiencing major changes in work tasks and/or work environment; adjusts effectively to rapidly changing work structures, processes, requirements and cultures.
• Energy – consistently maintains high levels of activity and productivity while sustaining long working hours when necessary; operates with vigor, effectiveness, flexibility, and determination over extended periods of time.
• Organization – proactively prioritizes needs and effectively manages timelines and resources.
• Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• PC Skills – demonstrates strong proficiency in Microsoft applications including Outlook, Word, Excel and PowerPoint; Prefer experience in using web-based development and authoring products such as learning management systems; ability to learn new systems and technology quickly.
• Stress Tolerance – maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handles stress in a manner that is acceptable to others and the organization.
• Contribution to Team Success – actively participates as a member of a team to move toward the completion of goals.
• Tactical Execution – demonstrates personal ownership of tasks and follows through to drive and obtain results.
• Functional Knowledge – general understanding and knowledge of hospital operations. Development techniques including distance learning methodologies.
  
  

POSITION TYPE AND EXPECTED HOURS OF WORK – This is a full time hourly position. Hours vary/include weekends and evenings.

TRAVEL - May be required to travel in support of emergency business operations to include HEART (HealthTrust Emergency Action Response Team)

EDUCATION –

High school diploma or GED required

EXPERIENCE –

Data Entry, Microsoft Tools experience a plus

HealthStream administrator preferred

Previous Customer Service Experience In Healthcare Environment Preferred

PHYSICAL DEMANDS/WORKING CONDITIONS –

Position requires prolonged sitting, some bending, stooping, and stretching. Position requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing, verbal communication and eyesight to record, prepare, and communicate appropriately to perform job responsibilities, lifting paper or boxes up to 40 pounds occasionally. Work will be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

Are you looking for a healthcare career that offers opportunities for personal and professional growth? Look no further than HealthTrust Workforce Solutions. At HealthTrust, we believe that healthcare is all about people - those who provide it and those who receive it. As a wholly-owned subsidiary of HCA Healthcare and a preferred partner to thousands of top-performing hospitals, we are the largest managed services provider in the healthcare industry. With over 28,000 professionals placed in healthcare roles each year, we take pride in expanding skill sets, broadening career horizons, providing economic stability, and cultivating personal growth. Join us and pave the way for a fulfilling healthcare career.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Training Support Specialist WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.