Solutions Engineer I

Description

SUMMARY

DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Reporting to the Solutions Engineer Manager, the Solutions Engineer I is responsible for evaluating the needs of a client/project by providing initial technology solutions to achieve a design concept or goal and determining how the Technology team can support those needs leveraging software, hardware, or infrastructure. The Solutions Engineer I bridges communication between the Technology team, the Creative Studio and Sales & Estimating to ensure everyone is aligned to develop and implement technical solutions for clients.

Responsibilities

ESSENTIAL RESPONSIBILITIES/FUNCTIONS may include but are not limited to:

• Works closely with the Estimating, Sales, Creative and Technology teams to create estimate workbooks for jobs involving software development, tech hardware, system engineering, installation, and service
• Identify opportunities for process and pricing improvements, both on a project and department level
• Assist with and participate in brainstorming sessions to develop potential solutions for client needs
• Determine feasibility of interactive technology concepts and architect potential system design solutions
• Consistently identifies ways to apply "Building Blocks" principles to projects
• Work with Creative Studio and other DI teams to develop scalable solutions
• Works closely with Interactive Systems Engineers to hand off approved scope with supporting documentation of initial solutions, high level line drawings, estimate workbook, and any other relevant context for final engineering
• Source and document third-party hardware and software solutions by providing tech solutions to achieve the design concept or goal
• Collaborates with Solutions Engineer team to stay informed and up to date about new technologies and competitor companies to continuously educate and improve on current solutions
• Communicates and consults with clients and internal stakeholders to develop appropriate solutions
• Interfaces with clients on the front end of opportunities, seeking to manage customer satisfaction and set proper expectations for the end-product; serves as the technical expert by providing input to the Tech A/V and Engineering team
• Works closely with Sales Team and Creative Team members to strategize solutions for client needs and help with the client pitch
• Maintains extensive knowledge of tech hardware and systems and serves as the Subject Matter Expert for the Sales process, including client meetings and site visits to assess for estimating and client solutions
• Seeks regular feedback, adjustments, and applies problem-solving to properly design and coordinate with Tech A/V team to implement potential solutions
  
  

Knowledge/Skills/Abilities

• Team player with a positive attitude, great communication skills, a professional image, and the ability to interact with clients
• Exceptional customer service skills
• Strong organizational skills
• System analysis skills, with the ability to identify and accurately describe system issues
• Understanding and interpretation of user needs and operational environments
• Demonstrated capability and success working in team environments
• Excellent presentation skills to both internal and external audiences, including the ability to clearly explain technical issues/challenges to those with both technical and non-technical knowledge
  
  

Education/Certifications/Experience

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field preferred
• CTS Certification is a plus along with manufacturer level certifications (i.e., Crestron, QSC, BiAmp, etc.) or entry level industry certification such as Avixa Technologist
• Previous A/V Design experience required
• Expert level with using Microsoft Excel and Google Sheets required
• 3-5 years relevant work experience required including creating estimates for technology projects with hardware and software needs
• Experience with commercial A/V or high-end residential A/V is a plus including LCD video walls and direct view LED walls
  
  

INTERESTED IN JOINING OUR TEAM?

Permission to play at DI starts with the ability to be a team player, possess a positive attitude while under a tight deadline and demonstrate an uncommon commitment to your work. Please visit our website (www.dimin.com) to see some of the amazing work we do!

This is a salary (exempt) position . DI offers a full benefit package including Medical, Dental and Vision insurance along with Short and Long Term Disability, Life Insurance and Supplemental Accident, Critical Illness and Hospital Indemnity. Additionally, we offer a 401(k) with a match, Health Savings Account match, Paid Time Off (PTO), 7 paid holidays plus an employee chosen Floating Holiday annually, and paid Parental Leave.

In 2018, DI incorporated the Great Game of Business principles into the way we do things. The program is designed to create a business of business people, provide transparency into company performance and directly tie daily behavior to impact DIs performance. GGOB allows for the potential of quarterly bonuses as company goals are achieved.

Please submit a cover letter, resume, portfolio and salary requirements. No phone calls please. For more information about working at DI and a full list of available opportunities, please visit .

Candidates must be able to pass a pre-employment drug test and hold a valid drivers license. Dimensional Innovations is an Equal Opportunity Employer and depends on diversity of ideas, skills and perspectives to solve the world's toughest creative challenges, encouraging and amplifying every voice so we can create remarkable experiences for all.