Patient Access Supervisor

We are so glad you are interested in joining Sutter Health!

Organization

EMC - Eden Medical Center

Position Overview

Responsible for daily departmental operations, implementing standardized processes and best practices, carrying out the concept of one team, assisting in monitoring compliance with regulatory, accreditation, and safety standards. Monitors every day activities and maintains an effective working relationship with internal and external customers. Collaborates closely with referring physicians, physician office staff, physician liaisons, and all other key department managers impacted by these services.

Job Description

JOB ACCOUNTABILITIES:

Operations

• Plans, organizes, and directs the workflow in assigned financial areas, ensuring the quality and quantity of work produced.
• Creates a culture of patient centered care and customer service, consistent with the organization’s mission, values, and vision.
• Responsible for supervising and assigning staff resources to ensure all registration functions are adequately staffed.
• Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.
• Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
• Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
  
  

Planning

• Identifies ways to improve work processes, enhance quality, productivity, and service delivery.
• Participates in departmental goal setting process and communicates goals to staff.
• Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
• Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.
• May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
  
  

Financial Management

• Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
• Manages and monitors staffing to minimize labor costs.
• Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
• May participate in the operating and capital budgeting process.
  
  

People

• Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
• Sets and maintains expectations with all direct reports and holds individuals and work teams accountable.
• Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
• Provides opportunities for career development, role expansion, and cross-training.
• Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
• Conducts staff meetings for informative and educational purposes.
• Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
  
  

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

5 years of recent relevant experience.

Skills And Knowledge

Solid understanding of medical terminology and insurance.

Familiarity with general hospital management principles, practices, and procedures.

Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.

Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

Organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.

Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.

Ability to work concurrently on a variety of tasks/projects in an environment that may have competing priorities, be high volume, and working with individuals having diverse personalities and work styles.

Job Shift

Day/Evening/Night

Schedule

Full Time

Days Of The Week

Variable

Weekend Requirements

Every other Weekend

Benefits

Yes

Unions

No

Position Status

Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $42.08 to $63.13 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.