Fraud Investigator

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

What You'll Do:

Fraud is one of the largest challenges plaguing financial institutions today, with an estimated $700 billion in annual losses from identity theft alone. Koalafi partners with thousands of merchants across the country to offer point-of-sale financing and receives over a million customer applications per year. As a Fraud Investigator, you will monitor and research risk signals for both customers and merchants that could indicate some form of fraud is being committed. This includes a risk assessment during onboarding of new merchants, ongoing monitoring/review of merchant performance, and review of applications flagged for potential fraud.

As a Fraud Investigator, you will look for systemic patterns in suspicious customer and merchant behavior and conduct deep dives/investigations to determine legitimacy. This includes identity theft, synthetic IDs, manipulated IDs, taking advantage of vulnerable persons, and taking advantage of family or friends. Fraud investigators have several tools available to them to assist in the research of customers and merchants, such as application data, internal system of record data, internet searched data, and third-party fraud prevention tools. You will be expected to use these tools and to call available telephone numbers to reach as accurate of a conclusion as possible. The Fraud Investigator will also manage inbound fraud claims and perform ad hoc research into uncommon scenarios that could indicate foul play. This role requires collaboration across multiple departments, such as Sales, Operations, Fraud Analytics, and Compliance.

About You (Qualifications)

• High School Diploma, GED, or equivalent certification
• Proficiency in Microsoft Excel/Word
• Minimum 2 years of Fraud Experience
• Strong pattern recognition and attention to details
• Motivated to stop fraudsters
• Comfortable having difficult conversations with Merchants
• Collaborative spirit and ability to coordinate with multiple departments
• Ability and willingness to document process and findings
• Strong sense of ownership
• Confidentiality/strong sense of ethics
• Interest in learning the core Koalafi business
• Openness to working evenings/weekends
• Bilingual (proficient in Spanish) is preferred
  
  

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs
  
  

Who we are & what we value:

• We focus on what's most important
• We set clear expectations and deliver
• We embrace challenges to reach our full potential
• We ask, "How can this be better?"
• We move fast together