Scheduler II Representative

Overview

Representative- Scheduler II

Job Code: 22497

FLSA Status

Job Family: ADMIN SUPPORT

Job Summary

Obtains accurate demographic, insurance, and clinical information and enters into the computer system to create the new patient account and financial record. Schedules patient with the appropriate specialty provider across the BMG system. Performs other duties as assigned.

Job Responsibilities

• Provides coordination of patient flow by following established scheduling procedures and protocols for specialty providers.
• Handles phone calls for all internal and external customers into the department.
• Competently uses the hospital information and telecommunications systems to maintain records, correspondence, and reports to facilitate timely communication and accurate documentation.
• Communicates with staff and customers by maintaining, receiving, conveying and recording information accurately.
• Completes assigned goals.
• Performs other duties as assigned.
  
  

Specifications

Experience

Description

Minimum Required: 1 year of business experience in a healthcare environment.

Preferred/Desired: 2-3 year of business experience in a healthcare environment.

Education

Description

Minimum Required: Skill in communicating clearly and effectively using standard English in written, oral, and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.

Preferred/Desired: Additional business/college courses preferred. Knowledge of medical terminology preferred.

Training

Description

Minimum Required: None

Preferred/Desired: Knowledge of EPIC or other electronic medical records. Front desk clinical clinical scheduling experience preferred.

Special Skills

Description

Minimum Required: Basic computer skills, ability perform basic math computation. Excellent customer service and communication skills. Ability to speak, articulate, and be understood clearly.

Preferred/Desired

Licensure

Description: None

Preferred/Desired

Minimum Required

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships: No

Work Environment

Functional Demands

Label Short Description Full Description

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating: Sedentary

Activity Level Throughout Workday

Physical Activity Requirements – Sitting: Continuous

Physical Activity Requirements – Standing: Frequent

Physical Activity Requirements – Walking: Occasional

Physical Activity Requirements - Climbing (e.g., stairs or ladders)

Physical Activity Requirements - Carry objects: Occasional

Physical Activity Requirements - Push/Pull: Occasional

Physical Activity Requirements – Twisting: Occasional

Physical Activity Requirements – Bending: Occasional

Physical Activity Requirements - Reaching Forward: Occasional

Physical Activity Requirements - Reaching Overhead: Occasional

Physical Activity Requirements - Squat/Kneel/Crawl

Physical Activity Requirements - Wrist position deviation: Continuous

Physical Activity Requirements - Pinching/fine motor activities

Physical Activity Requirements - Keyboard use/repetitive motion: Continuous

Physical Activity Requirements - Taste or smell

Physical Activity Requirements - Talk or hear: Continuous

Sensory Requirements

Color Discrimination: Yes

Near Vision: Accurate

Far Vision: Accurate

Depth Perception: Minimal

Hearing

Environmental Requirements - Blood-Borne Pathogens: Not Anticipated

Environmental Requirements – Chemical: Not Anticipated

Environmental Requirements - Airborne Communicable Diseases: Not Anticipated

Environmental Requirements - Extreme Temperatures: Not Anticipated

Environmental Requirements – Radiation: Not Anticipated

Environmental Requirements - Uneven Surfaces or Elevations: Not Anticipated

Environmental Requirements - Extreme Noise Levels: Not Anticipated

Environmental Requirements - Dust/Particular Matter: Anticipated