Medical Receptionist - General Surgery
Trinity Health Of New England
Date: 13 hours ago
City: Springfield, MA
Contract type: Full time

Employment Type
Full time
Shift
Day Shift
Description
Position Purpose:
Business Services Representative – General Surgery - Key front-desk role in a busy General Surgery practice, responsible for creating a smooth and welcoming experience for every patient. Handles appointment scheduling, insurance verification, copay collections, referrals, prior authorizations, and patient registration. Supports providers with chart prep, incoming and outgoing communications, and maintaining accurate records. A great fit for someone who is organized, personable, and thrives in a fast-paced, team-oriented environment.
What You Will Do
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Full time
Shift
Day Shift
Description
Position Purpose:
Business Services Representative – General Surgery - Key front-desk role in a busy General Surgery practice, responsible for creating a smooth and welcoming experience for every patient. Handles appointment scheduling, insurance verification, copay collections, referrals, prior authorizations, and patient registration. Supports providers with chart prep, incoming and outgoing communications, and maintaining accurate records. A great fit for someone who is organized, personable, and thrives in a fast-paced, team-oriented environment.
What You Will Do
- Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
- Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
- Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
- Schedules patient appointments based on department protocols in order to maximize provider productivity.
- High school diploma or equivalent
- Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred
- Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.
- Day Shift. Hours may vary
- Great benefits effective day 1!
- Patient-centric environment
- Career growth and advancement potential
- Diverse and inclusive culture
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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