IT Technician (17814)

Description

We are seeking a Technical Support professional with a minimum of 2 years of experience in roles such as IT Technician or Desktop Support Engineer. The ideal candidate will possess strong troubleshooting skills for Windows 10/11, Active Directory, Azure AD, and Office 365. Experience with healthcare software, particularly Point Click Care or similar EMR systems, is preferred. Essential to this role are excellent verbal and written communication skills for guiding users through technical solutions. A proactive problem-solving aptitude, a passion for learning new technologies, and a positive, patient demeanor are highly valued. Familiarity with help desk ticketing systems – Manage Engine preferred.

Qualifications

Qualifications:

• Technical Support professional with a minimum of 2 years of experience in roles such as IT Technician or Desktop Support Engineer.
• Strong troubleshooting skills for Windows 10/11, Active Directory, Azure AD, and Office 365. Experience with healthcare software, particularly Point Click Care or similar Electronic Medical Record (EMR) systems, is preferred.
• Excellent verbal and written communication skills for guiding users through technical solutions.
• Proactive problem-solving aptitude, a passion for learning new technologies, and a positive, patient demeanor are highly valued.
• Familiarity with help desk ticketing systems – Manage Engine preferred.
  
  

Essential Functions:

• Manage user accounts and make basic updates within multiple platforms.
• Troubleshoot and resolve technical issues reported by users related to Windows 10 & 11, EMR and web applications.
• Assist staff with password resets, configuring system access, and providing guidance on system functionalities.
• Maintain accurate records of user interactions and service requests for tracking and follow-up purposes utilizing our trouble ticketing system.
• Collaborate with internal teams to escalate and resolve more complex technical issues as needed.
• Stay current with developments in healthcare technologies through continuous learning.
• Support the employee onboarding process, ensuring a smooth integration into systems and tools.
• Perform other related tasks as assigned.
  
  

We are an Equal opportunity employer; We offer an excellent benefit plan to include 401K with match, CEU reimbursement, vacation, sick, holidays, medical, dental, and supplemental insurance Plans as well as a Highly competitive compensation package.

Diversity, Equity and Inclusion are at the heart of Pivot Rehab. We are committed to a culture that respects our differences and values the contribution of all people.